Fredy Ramos
Lima,PUN
Summary
Professional Bartender with more than 20 years of experience and extensive knowledge of spirits, liqueur, beer, and wine who engages customers one-on-one. Friendly, open, and committed to building a customer base by providing a positive service experience. Hardworking with experience in large-scale theme bar establishments. Committed to upholding the highest standards of customer service and safe food handling practices. Well-versed mixologist with a diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A passionate job seeker with strong organizational skills eager to secure an entry-level Bartender position. Ready to help the team achieve company goals. Knowledgeable in Gin, Vodka, Rum, Tequila, Champagne, Beer, and Cognac tastings creating signature cocktails to exceed customer experience and expectations.
Overview
21
21
years of professional experience
Work History
Bartender
Disney Cruise Lines
09.2016 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Completed requisitions to maintain required stock par levels.
Bartender
Princess Cruises
08.2014 - 07.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to the varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product use.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders and barbacks to help maintain a talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Completed requisitions to maintain required stock par levels.
Mixologist
Royal Caribbean International
01.2003 - 02.2014
- Enhanced customer experience by creating visually appealing and innovative cocktails.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine my skill set.
- Streamlined bar operations by implementing efficient work processes and systems for bartenders.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Spearheaded promotional events to drive business growth by attracting new customers to the establishment.
- Assisted in the selection of spirits and other ingredients for the establishment's beverage program based on quality, availability, and cost-effectiveness.
- Implemented a waste reduction initiative within the bar team to minimize costs while maintaining high-quality offerings for guests.
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
- Optimized guest satisfaction by promptly addressing any concerns or complaints related to beverage offerings or service quality.
- Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Helped management plan and serve bar menu exceeding customer expectations.
- Upheld strict regulations for safe alcohol service and food safety.
- Completed requisitions to maintain required stock par levels.
- Created attractive bar displays by strategically arranging bottles and glasses.
Education
No Degree - Business Management
Callao University
Callao, Peru2002
Skills
- Basic Accounting
- Health Codes Compliance
- Menu Memorization
- Food Running
- Food Preparation
- Suggestive Selling
- Beverage Preparation
- New Hire Training
- Creative Mixology
- Customer Service Expertise
- Inventory
- Ordering Procedures
- Salesmanship
- Handling Difficult Customers
- Ordering Bar Supplies
- Customer Service
- Order Management
- Team Training and Development
- Preparing Garnishes
- Engaging Personality
- Service-Oriented Mindset
- Professional Appearance
- Classic Cocktails
- Hospitality Service Expertise
- Complex Problem-Solving
- Organizational Ability
- Liquor, Beer, and Wine Knowledge
- Wine and Liquor Knowledge
- Conversant in Spanish
- Staff Management
- Clear and Effective Communication
- Outgoing Personality
- Highly Reliable
- Responsible Alcohol Service
- Performance Improvement
- Fluency in English and Spanish
- Strong Multitasking
- Adaptability
- Problem Solving
- Interpersonal Skills
- Conflict Resolution
- Active Listening
- Inventory Management
- Glassware Knowledge
- Attention to Detail
- Decision Making
- Alcohol Awareness
- Patience and Tolerance
- Cleanliness and Hygiene
- Memory Retention
- Team Player Attitude
- Upselling Techniques
- Stress Management
- Excellent Communication
- Time Management Abilities
- Menu Knowledge
- Bar Equipment Familiarity
- Garnishing Drinks
- Drink Preparation Techniques
- Ordering Supplies
- Bar Menu Planning
- Drink Preparation
- Food and Beverage Service
- Quality Assurance
- Staff Training
- Teamwork and Professionalism
- Basic Math
- Collaboration and Teamwork
- Professional Service Standards
- Team Management
- Responsible Serving
- New Cocktail Creation
- Monitoring Alcohol Consumption
- Age Identification Checks
- Good Conversationalist
- Bussing and Serving
- Banquet Events
- Ability to Lift 30 Pounds
- Supply and Inventory Maintenance
- Hospitality and Guest Service
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Bartender
Disney Cruise Lines
09.2016 - 01.2024
Bartender
Princess Cruises
08.2014 - 07.2016
Mixologist
Royal Caribbean International
01.2003 - 02.2014
No Degree - Business Management
Callao University
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