Fritz Schulte
Lima
Summary
Experienced communicator with over 4 years in customer service, currently specializing in bilingual support. Holds a technical bachelor's degree in Advertising Sciences and pursuing further education in Commercial Management and Digital Marketing. Achieved C2 level English certification, demonstrating strong language proficiency. Proactive and organized, applying critical thinking to deliver ethical and effective solutions to conflicts.
Overview
3
3
years of professional experience
Work History
Senior Associate Consultant
Edge Services & Solutions
Lima
11.2023 - Current
- Direct management with medical provider specialized in neurology and subsequently with medical provider specialized in pain management, physical therapist.
- Complete management of provider portals such as Covermymeds, Availity, 3CX Communications & OfficeAlly.
- Within my duties with the neurologist, I was responsible for reviewing, determining, and authorizing prior authorizations for medications for clinic patients.
- My duties with the physiotherapist specialized in pain management are to support the clinic staff by answering emails, I also maintain communication with patients to reschedule appointments, using my soft skills. I am also in charge of requesting medical records for new patients in advance of their appointment and doing insurance verifications ensuring policy activation, confirming co-payments, deductibles and ensuring active and effective communication with the clinic staff.
International Medical Consultant
Teleperformance
Lima
08.2022 - 10.2023
- Worked for the United Healthcare campaign in collaboration with Medicare and Medicaid, maintaining contact with in-network healthcare professionals and assigning qualified primary care physicians to ensure quality service for our members.
- Assisted with regulatory issues by submitting formal complaints or grievances and properly addressing the member's concern asking for specified details and providing an integral solution for their satisfaction.
- Provided information about the member's plan benefits, updating their profile according to their needs and sending their physical materials for the plan's evidence of coverage that includes all the benefits including dental, vision and hearing.
Sales Executive
Teleperformance
Lima
07.2022 - 08.2022
- I started working as a sales executive for the Angi closing bookings for required home services such as fence painting, pest control, appliance repair service and installations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Answered customer questions about products and services and promoted key items.
Customer Service Representative
Teleperformance
Lima
05.2022 - 07.2022
- Started working for the campaign Wonders as customer service representative taking oriental food orders over the phone, handled different restaurant menus, identifying customer needs and offering special promotions.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
International Bilingual Medical Interpreter
Teleperformance
Lima
02.2022 - 05.2022
- Started working for the campaign Language Line Solutions and served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated procedural information to facilitate understanding between doctors and patients.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
Education
Student - Commercial Management And Digital Marketing
Universidad Esan
Lima, Perú12-2028
Technical Bachelor - Advertising Sciences
Idat
Lima, Perú04.2023
C2 level certification - English Education
Peruvian North American Cultural Institute (ICPNA)
Lima, Perú09.2019
Certification of complementary studies in dramatic arts and theater - Theater And Dramatic Arts
Club De Teatro De Lima
Lima, Perú12.2015
Skills
- Trilingual (English, French)
- Strategist
- Negotiator
- Communicator
- Strategic Consulting
- Strategic Business Planning
- Client Consulting
- Interpersonal Communication
- Critical Thinking
- Strategic Planning
- Behavioral Health
- Data Analysis
- Digital marketing
- Content creation
- Customer service
- Sales negotiation
- Effective communication
- Project management
- Interpersonal skills
- Interpersonal communication
- Analytical skills
- Written communication
- Multitasking Abilities
- Professionalism
- Teamwork and collaboration
Hobbies and Interests
- Cinema
- Theater
- Music
- Languages
- Interpersonal Relationships
- Public Relations
Personal Information
- Nationality: Peruvian-German
- Marital Status: Single
Timeline
Senior Associate Consultant
Edge Services & Solutions
11.2023 - Current
International Medical Consultant
Teleperformance
08.2022 - 10.2023
Sales Executive
Teleperformance
07.2022 - 08.2022
Customer Service Representative
Teleperformance
05.2022 - 07.2022
International Bilingual Medical Interpreter
Teleperformance
02.2022 - 05.2022
Student - Commercial Management And Digital Marketing
Universidad Esan
Technical Bachelor - Advertising Sciences
Idat
C2 level certification - English Education
Peruvian North American Cultural Institute (ICPNA)
Certification of complementary studies in dramatic arts and theater - Theater And Dramatic Arts
Club De Teatro De Lima
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