Gabriel Mendoza Flores
Lima
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Teleperformance
10.2023 - 01.2024
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Contributed to team success, consistently achieving call center performance metrics.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Assistant Waiter
El Hornero
08.2022 - 08.2023
- Ensured compliance with health and safety regulations by maintaining proper sanitation practices in all aspects of food handling and service.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Participated in ongoing training programs to increase knowledge of industry best practices and enhance overall service skills.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
Waiter's Assistant
La Caravana
08.2021 - 07.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waiter
Rocky's
01.2021 - 06.2021
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Education
High School Diploma -
San Agustin
Lima12.2018
Skills
- Customer Service
- First Call resolution
- Custom order management
- Billing coordination
- Order Taking
- Service Quality
- Wine knowledge
- Food safety understanding
- Order Management
- Upselling techniques in items and dinning experiences
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
Customer Care Representative
Teleperformance
10.2023 - 01.2024
Assistant Waiter
El Hornero
08.2022 - 08.2023
Waiter's Assistant
La Caravana
08.2021 - 07.2022
Waiter
Rocky's
01.2021 - 06.2021
High School Diploma -
San Agustin
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