Gabriela Isabel Díaz Rivas
Lima
Summary
Bilingual counter by profession. Customer service is something that motivates me to improve as an employee and as a person. Willing to learn and teach what has been learned in all years of experience.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Roomonitor
05.2020 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
TELEPERFORMANCE
01.2020 - 01.2022
- Coach my teamwork
- Guide the team to achieve goals
- Inspire and motivate
- Work on empathy as a key to improve and achieve personal and team goals
- Perform assessments, prepare and guide new collaborators
Counter supervisor
CMV SERVICIO EJECUTIVO S.A
01.2014 - 01.2020
- Check and verify our customer schedules for all the services required as:
- Airport pick up
- Point to point service
- Airport dropped off
- Be aware of changes flights and schedules in general to avoid any inconvenience
Manager assistant PIP
THE LAW OFFICES OF GONZALES & ASSOCIATES
01.2013 - 01.2013
- Management assistant at the Settlement Department
- Be able to request documentation in order to investigate cases of PIP
Education
Graduated - Bilingual professional counter
AVIA
01.2008
Graduated - Graduated English
ICPNA
01.2000
Skills
- Teamwork
- Adaptability
- Interpersonal skills
- Responsibility
- Leadership
- Customer service
- Process monitoring and improvement
- Team leadership
Certification
- Leadership - Foundation - Re-training
- 2021
- Graduated
- How to be a leadership
LANGUAGES
Spanish
Proficient
C2
English
Proficient
C2
Italian
Beginner
A1
Timeline
Supervisor
Roomonitor
05.2020 - 12.2024
Supervisor
TELEPERFORMANCE
01.2020 - 01.2022
Counter supervisor
CMV SERVICIO EJECUTIVO S.A
01.2014 - 01.2020
Manager assistant PIP
THE LAW OFFICES OF GONZALES & ASSOCIATES
01.2013 - 01.2013
Graduated - Graduated English
ICPNA
Graduated - Bilingual professional counter
AVIA
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