Genaro Jesus Garcia Diaz
chorrillos,Lima
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
COMMERCIAL EXECUTIVE
Realty Smart Network
Lima
08.2023 - Current
- Demonstrate products to show potential customers benefits and advantages and encourage purchases.
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Organize promotional events and interacted with community to increase sales volume.
- Prepare sales presentations for clients showing success and credibility of products.
COMMERCIAL AND CREDIT SUPERVISOR
Sublimagen, Miguel Angel Caceres Soto
Lima
03.2020 - 03.2023
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Supported customers with invoices, statements and other basic questions.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Received inbound customer calls related to credit and accounts receivable.
Senior Mortgage Credit Advisor
GNB Bank ( Ex HSBC BANK PERU)
Lima
11.2013 - 03.2018
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Senior Mortgage Credit Advisor
HSBC Bank Peru SA
Lima
03.2007 - 10.2012
Bank Cashier ( Service Pomoter)
Banco de Crédito del Perú
Lima
04.1998 - 04.2002
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Bachelor - Economic Sciences
National University of San Marcos
Lima,Peru09.2004
Skills
- MS Office Proficiency
- POS Transactions
- Currency and Coin Counters
- Rapid 10-Key Data Entry
- Cash Handling Expertise
- Foreign Currency Exchanges
- Compliance, Banking Laws and Regulations
- Excellent Communication Skills
- Customer Needs Assessments
- Customer Queries
- Cash Counting
- Math Aptitude
- Product and Service Sales
- Sales Expertise
- Credit Management
- Exceptional Customer Service
Accomplishments
- I received recognition for outstanding customer service.
- Successfully trained 8 new tellers over a 2 month time period.
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Head of Operations and Cashier,Training on customer service, time management, cash management, and sales, 1 month per year
- Quality of Service, GNB Bank, 3 days per year.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
COMMERCIAL EXECUTIVE
Realty Smart Network
08.2023 - Current
COMMERCIAL AND CREDIT SUPERVISOR
Sublimagen, Miguel Angel Caceres Soto
03.2020 - 03.2023
Senior Mortgage Credit Advisor
GNB Bank ( Ex HSBC BANK PERU)
11.2013 - 03.2018
Senior Mortgage Credit Advisor
HSBC Bank Peru SA
03.2007 - 10.2012
Bank Cashier ( Service Pomoter)
Banco de Crédito del Perú
04.1998 - 04.2002
Bachelor - Economic Sciences
National University of San Marcos
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