Gerardo Portuguez Rodriguez
Lima
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Inside Sales Agent
OCC247
11.2023 - Current
- Successfully handled inbound and outbound calls for real state agents.
- Expertly qualified leads and set hot appointments leading to increased sales volume.
- Provided professional and courteous customer service, assisting with client needs.
- Texted and emailed on behalf of brokers to generate business interest.
Customer Service Representative
Teleperformance
10.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Customer Service Representative
Webhelp
03.2022 - 09.2022
Customer Service Representative
Teleperformance
10.2021 - 02.2022
Receptionist
Hotel Las Palmas
06.2012 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
Education
No Degree - English
Instituto Nacional Peruano Norteamericano
No Degree - Spanish Literature
Universidad Nacional Faustino Sanchez Carrion
10.2023
Skills
- Order and Refund Processing
- Manage CRM systems
- Active Listening
- Multi-Line Phone Talent
- Easy to adapt
Languages
Italian
Intermediate (B1)
Timeline
Inside Sales Agent
OCC247
11.2023 - Current
Customer Service Representative
Teleperformance
10.2022 - 10.2023
Customer Service Representative
Webhelp
03.2022 - 09.2022
Customer Service Representative
Teleperformance
10.2021 - 02.2022
Receptionist
Hotel Las Palmas
06.2012 - 07.2020
No Degree - English
Instituto Nacional Peruano Norteamericano
No Degree - Spanish Literature
Universidad Nacional Faustino Sanchez Carrion
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