Gerardo Soria Becerra

Identify and propose areas of improvement in client's security platforms (EPP, DLP, FW, EDR)

Develop action plans to address these improvement proposals and work with other departments to implement solutions and monitor progress.

Investigate any feature present in the security platforms that may cover the client's needs and that are requested through the direct manager.

Carry out Hardening reports of security platforms and review of compliance with security controls.

• Transcription of audio. - QA and/or validation of transcriptions - Text analysis, annotation, and tagging. - QA of data, models, annotation, audio, or text. - Sourcing or collecting data. - Developing guidelines and instructions for text analyses. - Translation of texts and instructions. - Translation validation. - Simulating written or audio conversations. - Generating and labelling test phrases. - Authoring and reviewing grammars. - General language consulting. - General annotation tasks.

Post-sales support for Kaspersky Endpoint Security, Kaspersky Security Center, Kaspersky Security Center Cloud solutions, proposing best practices and proposing platform improvements.

Deployment and training to new clients on the implemented Kaspersky solution.

Escalate incidents with the manufacturer after carrying out the corresponding disposal procedure
Prepare bimonthly preventive maintenance report for the
customer platform and apply the best practices recommended by the brand.

Deployment and basic administration of Trellix ePO

Basic Sophos Deployment and Administration

Support in network projects, migration, Access Point installation, switch racking, basic configuration (Cisco and Aruba).

Network information gathering.

Responsible for migration project from W7 to W10 computers, use of Microsoft Deployment Toolkit (MDT) in Windows Server 2012 and basic use of System Center Configuration Manager (SSCM).

DHCP service configuration on MDT server.
Additionally use of Microsoft Flow and Microsoft Sharepoint (lists).

Basic experience in Azure AD (creation of users and groups).

Responsible for providing support to users remotely and in person.

Cisco, HP Switch configuration, rule changes in FW ASA.

CUPS print server web management.

Data Center Support (migration and equipment changes, contact with suppliers to coordinate their preventive and corrective maintenance)

Domain controller administration for user registration and cancellation and generation of updated reports.

Development of documentation and inventory of computer equipment.

 Record of common indecencies that may arise in the assigned project and generation of incident tickets.

 Configuration of wireless equipment, security cameras.