German J Betancourt M
Lima
Summary
Experienced with over 20+ years of experience in Technology. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Solid experience in IT Infrastructure, Information Systems and Technology, Technical Architecture and Cloud Computing (Microsoft Azure, Amazon Web Services and Google Could Platform).
Hardworking and passionate with strong organizational skills eager in Cloud Solutions Architect position in Senior Level. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Principal Cloud Architect (Public Multi Cloud)
Stefanini Group - Sapia
07.2019 - 12.2023
- Delivered Cloud Services to customer locations within specific timeframes.
- Worked with cross industry customers to understand needs and provide excellent service.
- Define and implementing solutions to resilience and disaster recovery on cloud
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Analyzed proposals to verify correct project scale while assessing and defining quoted profit targets.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Define functional architectures of the solutions SaaS and Offices 365
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Develops the AS IS - TO BE functional architecture of the solution, prepares business architecture blueprints, with the aim of defining an architecture that reflects the current state of business problems and complexity
- Lead and supervised team of 6 engaged in Support and software development.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork in several countries
- Developed, maintained and implemented plans and procedures associated with successful delivery of disaster response services.
- Identified potential impacts and implications of policy changes to federal, state and local programs.
Leader Cloud Services Regional
Soluciones Orion
07.2017 - 06.2019
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving Cloud Solutions issues.
- Managed team of 6 employees, overseeing hiring, training, and professional growth of employees.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with bid project team to assemble proposals and produce customer-facing materials.
- Presented proposals to customers at RFP, Budget or projects
- Created technical diagrams for proposals to cloud solutions.
- Lead and supervised team in LATAM South Region
- Analyzed proposals to verify correct project scale while assessing and defining quoted profit targets.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback about their SaaS.
- Participated in creation of device hardening techniques and protocols.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
IT Manager
Multicine Las Trinitarias
07.2015 - 08.2016
- Supervises maintenance, installation and updates of data center systems and continuities sites
- Manages the storage, distribution and back up of data
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Lead and managed virtualization solutions.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
IT Infraestructure Manager
Banco Activo
01.2014 - 06.2015
- Worked closely with Services Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Guided organizational technology strategy and roadmaps
- Built, customized and repaired technology based on staff requests
- Set, enforced and optimized internal policies to maintain responsiveness to demands Data Center infrastructure
Lead Technician
AmaguiGroup
03.2008 - 10.2013
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes and producing 80% customer satistaction.
IT Infrastructure Manager
Estar Seguros
11.2011 - 05.2013
- Worked closely with specialist and consultant staff to maintain optimum levels of communication to effectively and efficiently complete projects.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Lead Infrastructure Engineer
Banco Federal
01.1993 - 07.2008
- Worked with Project Manager to accomplish technical aspects of projects.
- Coordinated project team of 6 engineers for IT Infrastructure projects in commercial and industrial development.
- Oversaw 20 projects to help customers build, secure and optimize their IT infrastructure.
Education
Specialist in Information System - Management Information Systems
Universidad Catolica Andres Bello
Caracas03.2014
Systems Engineer - Engineering Technology
Bicentenaria De Aragua (UBA)
Turmero, Aragua03.2008
Skills
- Multitasking abilities
- Customer service
- Adaptability
- Cloud Services and Virtualization Infrastructure (VMware and Microsoft Hyper-V)
- Architecture level understanding of AWS cloud to deployments services and reliable
- Knowledge of Microsoft solutions and associated technologies
- Leading team operations
- Dependable and Responsible
- Deep understanding of practices to design cloud solutions and applications for scale
Certification
- Certified Azure Database Administrator Associate, Microsoft - Valid until October, 2024
- Certified Azure Security Engineer Associate, Microsoft - Valid until July, 2024
- Certified Azure SAP Workload Specialist , Microsoft - Valid until June, 2024
- Certified Azure Developer Associate, Microsoft - Valid until May, 2024
- Certified Azure DevOps Expert, Microsoft - Valid until August, 2024
- Certified Azure Solutions Architect Expert, Microsoft - Valid until December, 2024
- Certified Azure Security Administrator Associate, Microsoft - Valid until October, 2024
- Certified Information Protection Administrator Associate, Microsoft - Valid until June, 2024
- Certified Security Operations Analyst Associate, Microsoft - Valid until June, 2024
- Certified Identity and Access Administrator Associate , Microsoft - Valid until July 2024
- Certified Microsoft Trainer, Microsoft - Valid until January, 2024
- Certified AWS Certified Solutions Architect - Professional, AWS - Valid until September, 2023
- Certified AWS Certified Solutions Architect - Associate, AWS - Valid until September, 2023
- Certified Google Cloud Architect Professional - GCP Valid until June, 2025
Languages
Spanish
Native language
English
Upper intermediate
B2
Additional Information
Microsoft Certification Official Transcript
https://learn.microsoft.com/es-es/users/panavzla/transcript/vmlyxin3jlgeoke
Amazon Web Services Certification Official Transcript
Link: https://www.certmetrics.com/amazon/public/transcript.aspx?transcript=QTEYP9DK11V41B5W
Outcomes
- Digital Transformation and Cloud Migrations of 50 percent our platform
- We obtained Saving from around 45% of the budget for CAPEX
- Modernization several solutions and Implementing Resilience by services
- Improved rate deploy solutions and delivery services about 35 percent
Timeline
Principal Cloud Architect (Public Multi Cloud)
Stefanini Group - Sapia
07.2019 - 12.2023
Leader Cloud Services Regional
Soluciones Orion
07.2017 - 06.2019
IT Manager
Multicine Las Trinitarias
07.2015 - 08.2016
IT Infraestructure Manager
Banco Activo
01.2014 - 06.2015
IT Infrastructure Manager
Estar Seguros
11.2011 - 05.2013
Lead Technician
AmaguiGroup
03.2008 - 10.2013
Lead Infrastructure Engineer
Banco Federal
01.1993 - 07.2008
Specialist in Information System - Management Information Systems
Universidad Catolica Andres Bello
Systems Engineer - Engineering Technology
Bicentenaria De Aragua (UBA)
- Certified Azure Database Administrator Associate, Microsoft - Valid until October, 2024
- Certified Azure Security Engineer Associate, Microsoft - Valid until July, 2024
- Certified Azure SAP Workload Specialist , Microsoft - Valid until June, 2024
- Certified Azure Developer Associate, Microsoft - Valid until May, 2024
- Certified Azure DevOps Expert, Microsoft - Valid until August, 2024
- Certified Azure Solutions Architect Expert, Microsoft - Valid until December, 2024
- Certified Azure Security Administrator Associate, Microsoft - Valid until October, 2024
- Certified Information Protection Administrator Associate, Microsoft - Valid until June, 2024
- Certified Security Operations Analyst Associate, Microsoft - Valid until June, 2024
- Certified Identity and Access Administrator Associate , Microsoft - Valid until July 2024
- Certified Microsoft Trainer, Microsoft - Valid until January, 2024
- Certified AWS Certified Solutions Architect - Professional, AWS - Valid until September, 2023
- Certified AWS Certified Solutions Architect - Associate, AWS - Valid until September, 2023
- Certified Google Cloud Architect Professional - GCP Valid until June, 2025
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