Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Giuliano Gallesi Antinori

Giuliano Gallesi Antinori

Lima

Summary

Exceptional Tour Guide and Tour Leader with a sound understanding of experiential education, outdoor education, and leadership development curriculum and programs. Brings over 20 years of safe adventure activities experience, including, hiking, rock climbing, mountaineering, and mountain biking. Possesses cheerful, professional disposition to help adventure programs run effectively and on track to achieve organizational goals. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and a real go-getter. Excellent public speaking skills and knowledge of Perú history, architecture, and events.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Tour Leader

Peak DMC South America SAC
04.2017 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Guided groups of up to 40 people on scheduled tours.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Collected and deposited payments from guests.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.

Operations Manager

Viajeros Aventura Sac
02.2012 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
  • Increased profit by streamlining operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.

Adventure Coordinator

P8K SAC
09.2014 - 09.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • handling groups of people to be able to work organized as staff of adventure races
  • Handle the Logistic of the race including, camping gear, food and other needs.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.

Head of Fitness Line

Peru, SwissCorp AG S.A
05.2012 - 10.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • In charge of selling the Garmin Fitness Lime to the retail and specialized shops in Perú as an expert for the 6 months of campaign to enter Perú.

Shop Trocha, Personnel Training Manager

Pedro Franchy
11.2009 - 04.2012
  • Company Deportes Aventura as an Expert Vendor and
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.

Tour Leader

GAP Adventures
01.2006 - 12.2006
  • Assisted with adventure education trip preparation by rigging rafts, preparing food and planning routes.
  • Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
  • Delivered effective safety debriefings to guests to promote safe environment.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Informed tour members of safety risks associated with attractions, confirming customer security.

Education

Bachelor of Tourism Studies - Tourism

CENFOTUR CENTRO DE FORMACIÓN EN TURISMO

No Degree - HOTEL ADMINISTRATION

CENFOTUR
LIMA

Skills

  • Public Speaking
  • Cost Savings
  • Services Promotion
  • Drafting Reports
  • Visitor Relations
  • Travel Recommendations
  • Creative Solutions
  • Answering Client Questions
  • Guest Satisfaction
  • Transportation and Travel
  • Supply Replenishment
  • Tourism Development
  • Safety Procedures
  • Complex Problem-Solving
  • Guest Flow
  • Staff Assignments
  • Tourism Management
  • Excellent Memory
  • Health Code Requirements
  • Interpersonal Skills
  • Safety Requirements
  • Monitor Group Safety
  • Strong Organizational Skills
  • Emergency Procedures
  • Kitchen Equipment
  • Staff Management

Certification

  • Certified Wilderness First Aid
  • Adventure Routes development with Perú 8mil (P8K SAC)
  • Camping preparation and Organization with Viajeros Perú

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Tour Leader

Peak DMC South America SAC
04.2017 - Current

Adventure Coordinator

P8K SAC
09.2014 - 09.2016

Head of Fitness Line

Peru, SwissCorp AG S.A
05.2012 - 10.2012

Operations Manager

Viajeros Aventura Sac
02.2012 - Current

Shop Trocha, Personnel Training Manager

Pedro Franchy
11.2009 - 04.2012

Tour Leader

GAP Adventures
01.2006 - 12.2006

Bachelor of Tourism Studies - Tourism

CENFOTUR CENTRO DE FORMACIÓN EN TURISMO

No Degree - HOTEL ADMINISTRATION

CENFOTUR

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Giuliano Gallesi Antinori