Gladis Medrano
San Sebastian,Perú
Summary
I am a tourism and hospitality professional with a deep passion for traveling and exploring different cultures. I dedicate myself to creating memorable experiences, combining my love for customer service with a focus on hospitality. I am truly passionate about my career and committed to providing exceptional service at every opportunity.
Overview
2025
2025
years of professional experience
Work History
Tourism / Hospitality
CICEPP - Research and Consultancy Center in Public and Private Studies
Cusco, Peru
09.2024 - Current
- Providing training for staff in customer service, service management, and sales in the hospitality sector.
- Organizing and coordinating events, conferences, and fairs related to tourism.
Hospitality / Food & Beverage Department
Smoke Tree Ranch
California, USA
10.2023 - 04.2024
- Organized events, customized decorations in the banquet area, and supervised the flow of events.
- Management training.
Hospitality / Food & Beverage Department
The Westin Hilton Head Resort and Spa
South Carolina, USA
05.2023 - 10.2023
- Organized and prepared orders while maintaining effective communication with kitchen staff and waitstaff.
- Provided customer service in various resort restaurants.
Tourism / Hospitality
CICEPP - Research and Consultancy Center in Public and Private Studies,
Cusco, Peru
02.2022 - 04.2023
- Advised on regulations and standards within the tourism and hospitality sectors.
- Provided support in the management of ventures in the food and beverage sector.
Hospitality / Food & Beverage Department
Shoals Club on Bald Head Island
North Carolina, USA
06.2020 - 10.2020
- Provided customer service in club outlets and organized events.
Hospitality / Food & Beverage Department
The Verve Collection Tapestry by Hilton
Boston, USA
10.2019 - 03.2020
- Delivered customer service in the bar and restaurant.
- Conducted daily cash closing and inventory management.
Hospitality / Food & Beverage Department
L’Auberge Casino Resort Lake Charles
Louisiana, USA
08.2019 - 10.2019
- Provided customer service in various resort restaurants in a high-pressure environment.
- Assisted in the banquet area.
Hospitality /Hotel Front Desk
Casa de Mama Hostel Cusco E.I.R.L
Cusco, Peru
04.2018 - 02.2019
- Welcomed guests and managed reservations.
- Handled payments and resolved guest complaints.
Tourism / Regional Assistant
Promperu, Iperu – Tourism Office of the Government of Peru
Cusco, Peru
07.2017 - 09.2018
- Promoted local and national tourist destinations through presentations.
- Provided training and workshops on customer service in hospitality.
Hospitality / Food & Beverage Department
Ecopackers Hostel
Cusco, Peru
Hospital - 06.2017
- Collaborated in managing events and social activities, ensuring cleanliness in the dining area.
Hospitality / Food & Beverage Department
Samay Hotel
Cusco, Peru
08.2016 - 11.2016
- Provided customer service in the restaurant and assisted in training new employees.
Education
Bachelor's Degree in Tourism & Hospitality
SAN ANTONIO ABAD NATIONAL UNIVERSITY OF CUSCO
Cusco,Peru08-2016
Skills
- Team work/Collaboration
- Problem - solving
- Adaptation/Flexibility
- Communications skills
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Portuguese
Advanced (C1)
C1
Timeline
Tourism / Hospitality
CICEPP - Research and Consultancy Center in Public and Private Studies
09.2024 - Current
Hospitality / Food & Beverage Department
Smoke Tree Ranch
10.2023 - 04.2024
Hospitality / Food & Beverage Department
The Westin Hilton Head Resort and Spa
05.2023 - 10.2023
Tourism / Hospitality
CICEPP - Research and Consultancy Center in Public and Private Studies,
02.2022 - 04.2023
Hospitality / Food & Beverage Department
Shoals Club on Bald Head Island
06.2020 - 10.2020
Hospitality / Food & Beverage Department
The Verve Collection Tapestry by Hilton
10.2019 - 03.2020
Hospitality / Food & Beverage Department
L’Auberge Casino Resort Lake Charles
08.2019 - 10.2019
Hospitality /Hotel Front Desk
Casa de Mama Hostel Cusco E.I.R.L
04.2018 - 02.2019
Tourism / Regional Assistant
Promperu, Iperu – Tourism Office of the Government of Peru
07.2017 - 09.2018
Hospitality / Food & Beverage Department
Samay Hotel
08.2016 - 11.2016
Hospitality / Food & Beverage Department
Ecopackers Hostel
Hospital - 06.2017
Bachelor's Degree in Tourism & Hospitality
SAN ANTONIO ABAD NATIONAL UNIVERSITY OF CUSCO
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