Grecia Isabella Román
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to accept additional duties in order to achieve team objectives. a methodical quality control analyst with expertise in creating procedures that improve production quality. experienced in performing in-depth evaluations on raw materials, components, and finished goods, and proficient in both English and Spanish, with expertise working as a customer service representative.
Overview
4
4
years of professional experience
Work History
Quality Assurance Analyst | GetYourGuide
Teleperformance
01.2023 - 04.2023
- Created and achieved product quality objectives and met product specifications.
- Participated in requirements and used case reviews.
- Fixed identified issues to improve workflows.
- Reported progress, test metrics and results to project stakeholders.
- Wrote and maintained detailed internal documentation on developed systems.
- Mentored and coached team members on QA topics and strategies.
Customer Service Representative | GetYourGuide
Teleperformance
03.2022 - 01.2023
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Strong phone contact handling skills and active listening, customer orientation, and the ability to adapt/respond to various kinds of characters
- Ability to multi-task, prioritize, and manage time effectively; and a track record of achieving quota.
Customer Service Representative | UHC
Teleperformance
11.2021 - 02.2022
- Ability to calm irate, anxious, or grieving customers; ability to handle challenging situations with ease.
- Excellent ownership skills for managing a request's importance.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Agent Representative
A365
04.2020 - 07.2020
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Dog Trainer
Dog Balance by Majo Rivera
08.2019 - 06.2020
- Used skills to assist with rescuing and rehabilitating different animals.
- Observed animals closely to understand individual needs and behaviors.
- Trained animals to respond to specific cues from both owners and handlers.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
Education
Translation And Interpretation
Lima Institute of Technical Studied
Lima, Peru12.2022
No Degree - English Education
Institute Britanico
Lima, Peru02.2020
High School Diploma -
Teresa Gonzales De Fanning
Lima, Peru12.2017
Skills
- Planning and Coordination
- Active Listening
- Speaking
- Basic CAT tools knowledge
- Customer Relations
- Performance Feedback
Hobbies
I play the violin and practice it in my spare time; I was a member of Bolivar City's Infantile and Juvenile Symphonic Orchestra in Venezuela.
Languages
Spanish
Native language
English
Upper intermediate
B2
Portuguese
Beginner
A1
Timeline
Quality Assurance Analyst | GetYourGuide
Teleperformance
01.2023 - 04.2023
Customer Service Representative | GetYourGuide
Teleperformance
03.2022 - 01.2023
Customer Service Representative | UHC
Teleperformance
11.2021 - 02.2022
Sales Agent Representative
A365
04.2020 - 07.2020
Assistant Dog Trainer
Dog Balance by Majo Rivera
08.2019 - 06.2020
Translation And Interpretation
Lima Institute of Technical Studied
No Degree - English Education
Institute Britanico
High School Diploma -
Teresa Gonzales De Fanning
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