HARSHIT WALIA
Care Supervisor
CHARLOTTETOWN
Summary
With extensive experience in restaurant operations, I excel in enhancing customer satisfaction through exceptional service and meticulous attention to detail. At Reef, I honed my skills in food safety, coordination, and sanitation standards, significantly contributing to operational excellence. My tenure at Amazon further showcased my strong work ethic and adaptability, evidenced by safe package handling and efficient delivery.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Cashier/Gas Attendant
Petro Canada
09.2024 - Current
Delivery Driver
Amazon
09.2023 - 02.2024
- Timely and Accurate Deliveries: Ensure that packages are delivered to the correct addresses within the specified time frames.
- Vehicle Maintenance: Regularly inspect and maintain the delivery vehicle to ensure it is in good working condition.
- Customer Service: Provide excellent customer service by interacting politely and professionally with customers during deliveries.
- Safety Compliance: Adhere to all traffic laws, company policies, and safety regulations to ensure safe driving practices.
- Documentation and Reporting: Keep accurate records of deliveries, including signed delivery receipts, and report any issues or discrepancies to the management.
Line Chef
Reef
11.2022 - 07.2023
- Food Preparation: Prepare and cook food items according to recipes, quality standards, and presentation guidelines set by the Head Chef.
- Station Management: Ensure that their specific station is stocked, organized, and clean, including maintaining all equipment and tools.
- Quality Control: Monitor the quality of ingredients and dishes to ensure they meet the restaurant's standards, including taste, presentation, and portion size.
- Coordination and Timing: Work efficiently to ensure that dishes are prepared and served in a timely manner, coordinating with other line chefs and kitchen staff.
- Compliance with Health and Safety Standards: Adhere to food safety, hygiene, and sanitation regulations, including proper handling and storage of ingredients and maintaining cleanliness in the work area.
Server
The Local Café and Restaurant On Campus
02.2021 - 11.2022
- Customer Service: Greet customers, present menus, answer questions about menu items, and make recommendations. Ensure customers have a pleasant dining experience by being attentive and responsive to their needs.
- Order Taking and Delivery: Accurately take orders from customers, relay them to the kitchen or bar, and deliver food and beverages to tables in a timely manner.
- Table Maintenance: Keep tables clean and tidy by clearing used dishes, refilling drinks, and providing additional items as needed. Set up tables before guests arrive and ensure the dining area is neat.
- Billing and Payments: Prepare and present bills, handle customer payments (cash, credit/debit cards), and provide accurate change or process transactions correctly.
- Coordination and Teamwork: Work closely with kitchen staff, other servers, and management to ensure efficient service. Communicate effectively to handle any issues that arise and help maintain a smooth workflow.
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Maintained accurate cash handling, ensuring daily financial records matched sales reports.
- Collaborated with team to ensure fuel pumps were operational, minimizing downtime.
- Addressed customer inquiries promptly, contributing to positive service experiences.
Education
HOSPITALITY MANAGEMENT DIPLOMA -
Centennial College
Skills
- User engagement strategies
- Detail-oriented analysis
- Food safety protocols
- Project coordination
- Regulatory adherence in sanitation practices
- Efficiency improvement
- Consistent professional commitment
- Responsive to new challenges
- Risk-aware handling practices
- Effective logistics management
Interests
Cooking food
Driving
Long drives
Meditation
Enjoying nature
Timeline
Cashier/Gas Attendant
Petro Canada
09.2024 - Current
Delivery Driver
Amazon
09.2023 - 02.2024
Line Chef
Reef
11.2022 - 07.2023
Server
The Local Café and Restaurant On Campus
02.2021 - 11.2022
HOSPITALITY MANAGEMENT DIPLOMA -
Centennial College
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