Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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HARSHJEET SINGH SASAN

Charlottetown

Summary

Versatile professional with 2.5+ years of cross-industry experience in customer service, retail operations, sales, and fast-paced food service. Adept at driving operational efficiency, resolving customer challenges, and fostering collaborative teamwork. Combines technical proficiency (POS systems, Excel) with strong problem-solving and adaptability, refined in multicultural environments. Seeking to leverage business administration expertise and hands-on experience in roles focused on operations, sales, or client management.

Overview

7
7
years of professional experience

Work History

Franchise Crew Member

McDonald's
04.2024 - Current
  • Ensure order accuracy and maintain cleanliness in high-volume kitchen and lobby operations.
  • Collaborate with team members to streamline workflow during peak hours.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Sales Intern

Creative Minds Business Solutions LLC
01.2023 - 06.2023
  • Generated 50+ qualified leads via cold calls and LinkedIn outreach, contributing to new client acquisitions.
  • Maintained CRM databases and prepared weekly sales reports using Excel.
  • Helped sales professionals maintain customer relationships by making follow-up calls to recent buyers.
  • Analyzed customer feedback and identified areas for improvement.
  • Participated in sales meetings and presentations to gain knowledge and insight.

Retail Operations Associate/ Cashier

LuLu Hypermarket
04.2019 - 12.2019
  • Tracked stock levels using basic spreadsheets and manual logs, ensuring timely restocking and reducing delivery delays.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Assisted at checkout counters during peak hours, processing 100+ daily transactions with 98% accuracy using POS systems.
  • Addressed customer inquiries about product availability and resolved billing discrepancies.
  • Proposed reorganization of high-demand items in storage, cutting retrieval time and improving team efficiency.
  • Learned cash handling protocols and inventory workflows , demonstrating quick assimilation of new tasks.

Food Service Assistant

Karachi Darbar
11.2018 - 02.2019
  • Supported food preparation and maintained hygiene standards, achieving 100% compliance during inspections.
  • Developed and maintained positive relationships with customers to enhance service.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
  • Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.

Education

Bachelor of Business Administration - Business Administration

University of Prince Edward Island
05-2026

Advanced Diploma - Business with Accounting

University of Stirling
07.2023

Skills

  • POS systems, Microsoft Office Suite (Excel, Word, PowerPoint)
  • Customer service
  • Cash handling
  • Verbal and written communication
  • Data evaluation
  • Records management
  • Teamwork and collaboration
  • Time management
  • Multitasking and organization
  • Relationship building
  • Logistics management
  • Lead generation, CRM tools, inventory management
  • Task prioritization in fast-paced environments
  • Manual inventory oversight
  • Integrity and honesty
  • Self-discipline

Accomplishments

  • Maintained flawless hygiene standards at Karachi Darbar.
  • Resolved billing issues and improved service efficiency at Lulu Hypermarket.
  • Supported sales strategies and outreach during Dubai internship.
  • Achieved 6-month error-free cash handling at Lulu Hypermarket.
  • Mastered McDonald's kitchen protocols .

Languages

English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Franchise Crew Member

McDonald's
04.2024 - Current

Sales Intern

Creative Minds Business Solutions LLC
01.2023 - 06.2023

Retail Operations Associate/ Cashier

LuLu Hypermarket
04.2019 - 12.2019

Food Service Assistant

Karachi Darbar
11.2018 - 02.2019

Advanced Diploma - Business with Accounting

University of Stirling

Bachelor of Business Administration - Business Administration

University of Prince Edward Island

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HARSHJEET SINGH SASAN