Helida Vilcatoma Yallico
Lima
Summary
Proven track record in enhancing customer loyalty and resolving complaints with empathy at Concentrix, demonstrating exceptional problem-solving abilities and active listening skills. Skilled in managing high-stress situations, leading to professional dispute resolution and a significant increase in repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Gustavo Mohme Llona
Lima Peru12.2020
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Client Relations
Languages
Spanish, Quechua
Native language
English
Proficient
C2
Korean
Advanced
C1
Timeline
Customer Service Representative
Concentrix
11.2022 - Current
High School Diploma -
Gustavo Mohme Llona
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