Henry J. Herrera castro
Arequipa
Summary
Good day! Abundance love and success to you.
My name's Henry here I'm an energetic dedicated and disciplined person who enjoys learning experiences, skills knowledge cultures and perspectives. I enjoy traveling and I enjoy knowing more about the world and everything it has to offer. 'They said knowledge is power'
Overview
6
6
years of professional experience
Work History
Medical Interpreter
One World Global Services (OWGS)
07.2024 - 02.2025
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Ski School Supervisor
Alyeska Resort
12.2023 - 04.2024
- Collaborated with other Supervisors to develop strategic plans for continuous improvement within the school district.
- we Improved overall ski School performance by setting high expectations for staff and monitoring progress regularly in a friendly inclusive and understanding manner
- Led professional development initiatives for staff members, fostering growth in teaching skills and knowledge as well as helping the J1 program to be included more in depth to the ski school having many talented overseas students join train and be part of the coaching.
- Implemented positive behavior support strategies throughout the campus that resulted in decreased disciplinary incidents among students.
- Evaluated teacher effectiveness using observation tools and provided constructive feedback on areas needing improvement.
- Boosted Instructor morale with supportive leadership style, providing feedback and recognition for hard work.
- Contributed to curriculum development efforts, ensuring alignment with state standards and best practices in the mountain and off mountain
- Supervised cafeteria periods for different ages and maintained order.
Snowboard and Ski Instructor
Alyeska Resort
12.2021 - 03.2024
- Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
- Created customized training programs for intermediate-begginers level riders focused on honing specific techniques relevant to their goals.
- Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
- Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
Medical Interpreter
Globo Peru E-VOQUE
08.2023 - 11.2023
- Followed ethical codes to protect confidentiality of patient medical information.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Verified understood medical information for patients by simplifying any jargon.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Rental Shop Clerk
Alyeska Resort
01.2022 - 04.2022
- Processed transactions accurately, maintaining a balanced cash register and minimizing discrepancies.
- Balanced multiple tasks simultaneously during busy periods, demonstrating strong organizational abilities.
- Supported the store''s visual merchandising efforts, contributing to an appealing shopping atmosphere.
- Utilized effective communication skills when interacting with customers from diverse backgrounds or those facing language barriers.
Food Runner, Seven Glaciers
Alyeska Resort
01.2022 - 04.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Medical Interpreter
Amn Languages Peru
08.2021 - 12.2021
- Participated in ongoing professional development to stay current on medical industry trends, advances in medical terminology, and best practices for interpreters.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Translated procedural information to facilitate understanding between doctors and patients.
Ski Instructor/Snowboard Instructor
Loon Mountain
12.2018 - 04.2020
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
Event Host
Ice Castles
01.2020 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about locations, what to expect, guidance and bussines hours information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Drive Through and Cashier Agent
McDonalds
01.2019 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
Communication and Digital Arts -
CYBERTEC
Arequipa, Arequipa12.2023
Social Sciences -
University Catolica de Santa Maria
Arequipa, Arequipa12.2022
Coffee Barista -
Peruvian School of Coffee
04.2019
Acting Arts and Script Reading -
Escuela Teatro de Lima
12.2016
Acting -
Arteescenica
01.2016
Skills
- Medical terminology
- Strong memory retention
- Interpretation accuracy
- Staff management
- Employee motivation
- Physical fitness
- Progress monitoring
- Video analysis
- Multilingual abilities
- Adaptive lesson planning
- Public speaking experience
- Customer service
Accomplishments
- Played Co-lead role for National Tv at my 16 years of age
- Supervised team of over 100 staff members.
- Collaborated with team of national TV (Tv Peru) in the development of ''Bicentenario de una pasion, Mariano melgar''
- Due to my High Customer Service and high teaching and coaching skills for snowboard and ski i was promoted to be a ski school supervisor in less than 3 years coming from being a rookie coach i proved myself as a hardworking person of trust you can rely on!
- i came out first place in my pre-university admission cycle that earned me my college placement in social sciences.
- At some point i had 3 jobs for one same resort working 7 days a week under my own free will fulfilling all my duties without faltering not even once!
- the only person in the whole city of Arequipa that happens to have a Ducati X Diavel S. (ask me about it! )
Personal Information
- Date of Birth: 08/20/97
- Nationality: Peruvian
Hobbies and Interests
- Motorcycle Racing
- Snowboard
- Skis
- Roller Skating
- Extreme Sports
- Sports Shooting
- Fun Parks
- Roller Coasters
- Traveling
- Cultures
Motorcycle Racing
trained when i was a kid in motorcycle racing for a while never went pro had some competitions and races there and there also street races which are fun of course.
Additional Information
In me you will find a dedicated optimist passion driven and thankful person that will always do its best.
Languages
English, Spanish
Native language
Portuguese
Beginner
A1
References
Killian Gygax Teva from Alyeska Resort (currently)
(NZSIA Level 3)
kilian.gigax@gmail.com
+19073439226
Michael leese
from Alyeska Resort Mass Senior Supervisor (PSIA lv3)
+13609279019
Cormac Quinn AASI lv1 PSAI lv1
from Alyeska Resort Supervisor
CormacQ@alyeskaresort.com
+16122318150
Donny
from Alyeska MASS Supervisor PSIA
Trainer Northwest Division (PSIA Lv3)
donnyj@alyeskaresort.com
+19073944297
Jeremy Lewis from Alyeska Resort(Ex)
Ski School Director (AASI LV3)
jlewis@alyeskaresort.com
+19077542534
Daniel Krueger from Alyeska Resort (AASI LV3)
+16786979162
Steve Bartholomew from Alyeska Resort
Rentals Manager (EX) (PSIA LV3)
+19077542111
Kerry McCourt from (Ex) Alyeska Resort Seven Glaciers Manager
kerryanne0625 (instagram)
+14026507546
Timeline
Medical Interpreter
One World Global Services (OWGS)
07.2024 - 02.2025
Ski School Supervisor
Alyeska Resort
12.2023 - 04.2024
Medical Interpreter
Globo Peru E-VOQUE
08.2023 - 11.2023
Rental Shop Clerk
Alyeska Resort
01.2022 - 04.2022
Food Runner, Seven Glaciers
Alyeska Resort
01.2022 - 04.2022
Snowboard and Ski Instructor
Alyeska Resort
12.2021 - 03.2024
Medical Interpreter
Amn Languages Peru
08.2021 - 12.2021
Event Host
Ice Castles
01.2020 - 03.2020
Drive Through and Cashier Agent
McDonalds
01.2019 - 03.2019
Ski Instructor/Snowboard Instructor
Loon Mountain
12.2018 - 04.2020
Social Sciences -
University Catolica de Santa Maria
Coffee Barista -
Peruvian School of Coffee
Acting Arts and Script Reading -
Escuela Teatro de Lima
Acting -
Arteescenica
Communication and Digital Arts -
CYBERTEC
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