Hernan Namuche
Lima
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders, managing cash functions and proven multitasking abilities. Adept at engaging with customers and captivating attention and interest in product offerings by building professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Real Estate Agent
Mahpsa Corporación Inmobiliaria S.A.C
08.2019 - 03.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Developed new business and managed new and existing clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Administrative Officer
Construcción Y Servicios S.R.L
03.2019 - 07.2019
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Volunteered to help with special projects of varying degrees of complexity.
- Served as corporate liaison for finance, IT and marketing departments.
Document Processor
Tiendas Y Comercios Del Perú S.A.C.
09.2018 - 02.2019
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Provided support for document controls and worked with contract documents.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
- Served as corporate liaison for finance, IT and marketing departments.
Administrative Sales Assistant
Cerveceria Polar C.A.
07.2013 - 03.2016
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
BBA - Accounting And Finance
Universidad De Ciencias Y Humanidades
Lima, Peru07.2026
Associate of Applied Science - Business Management
INCES
Cumana, Venezuela04.2016
High School Diploma -
Liceo Bolivariano Antonio José De Sucre
Cumana, Venezuela07.2013
Skills
- Scheduling
- Call Management
- Account Updating
- Consultative Sales
- Complaint Resolution
- Data Collection
- Critical Thinking
- Product and Service Solutions
- Appointment Scheduling
- Product Knowledge
- Report Generation
- Process Optimization
- Report Transcription
- Sales Expertise
- Call Center Operations
- Service Upselling
- Reading Comprehension
- Warranty Service
- Credit Adjustments
- Customer Service
- Product Sales
- Team Development
- Key Holder Experience
- Active Listening
- Money Handling Abilities
- Research
- International Sales Support
- Problem-Solving Abilities
- Microsoft Office Suite
- Multi-Line Phone Talent
- Minute Taking
- Promotional Support
- Prioritization
- Customer Relationship Management (CRM)
- Customer Relations
- Strategic Sales Knowledge
- Client Relations
- Conflict Mediation
- Call Triaging
- Microsoft Excel
- SAP Logon CRM System Proficiency
- Sperant CRM System Proficiency
- Conflict Resolution
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- American Kenpo Instructor - 19 years of Training
Combat Sports Athlete
more than 15 Years of experience at international competitions in several combat sports categories like point Fighting, Light Contact, kick Light and Full Contact
Languages
Spanish
Native language
English
Advanced
C1
German
Intermediate
B1
Portuguese
Elementary
A2
Italian
Elementary
A2
Hebrew
Beginner
A1
Timeline
Customer Service Representative
Teleperformance
05.2023 - Current
Real Estate Agent
Mahpsa Corporación Inmobiliaria S.A.C
08.2019 - 03.2023
Administrative Officer
Construcción Y Servicios S.R.L
03.2019 - 07.2019
Document Processor
Tiendas Y Comercios Del Perú S.A.C.
09.2018 - 02.2019
Administrative Sales Assistant
Cerveceria Polar C.A.
07.2013 - 03.2016
BBA - Accounting And Finance
Universidad De Ciencias Y Humanidades
Associate of Applied Science - Business Management
INCES
High School Diploma -
Liceo Bolivariano Antonio José De Sucre
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