HILDA ELENA SANTILLAN FARFAN

• Company Overview: Spanish company that has developed talent management solutions known as 'PeopleReview' and 'PeopleGoals,' and its current business plan aims at the development and commercialization of these solutions.
• Identifying strategic opportunities for companies that need to improve their IT solutions in their talent management department.
• Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
• Coordinate presentations, follow up, and provide feedback to clients.
• Develop strategic plans with the Spanish company to contact clients in Peru.
• Identifying B2B business opportunities between Peruvian corporations and the Spanish company.

• Company Overview: Consulting firm specialized in cultural transformation and capacity development for innovation and continuous evolution.
• Lead projects for different companies applying agile methodologies: Design Thinking, Scrum, etc.
• Facilitated communication between stakeholders by providing timely updates regarding progress on assigned tasks.
• Participate in multiple workshops with clients to identify and define needs that create real business pain, using methodologies such as "Café mundial", interviews, field visits.
• Process mapping, diagnosis, solutions, and follow-up for continuous improvement.
• Created detailed reports outlining project milestones, tasks completed and budget expenditures.
• Resolved conflicts within the project team to maintain a positive working environment.

• Company Overview: Grupo ACP company, dedicated to the purchase of overdue portfolios and the development of solutions.
• Manage multiple Innovation projects developed for the various companies within the Corporate Group, resulting from annual internal innovation processes using the Design Thinking tool, leading the team responsible for the development of initiatives and managing the advisory services of international consultants (Innspiral Moves SpA and Designing Better Futures).
• Project management in various areas of interest for the company, including the development of a new credit collection system, implementation of an innovative approach to achieving Call Center objectives, social media management for other companies within the Group, introduction of a new service for measuring customer satisfaction and service quality, and the development of new methodologies for field collections.

Key Achievements:

• Increment of 10% in sales and collections efficiency, through the implementation of the Call Center Project - NLP (Neuro-Linguistic Programming).
• Establishment of a new collection channel, through the successful implementation of the Collector Agent Project.
• Successful implementation of the Mibanco mobile project.
• Development of extraordinary collection campaigns, achieving the recovery of 15% of a portfolio with no payments since its acquisition.