Ian Duffoo Salazar
Lima
Summary
Experienced Medical Interpreter with nearly two years of experience in facilitating communication between healthcare providers and non-English speaking patients. I started providing my services as interpreter as a Service Advisor, a position that helped me to develop strong communication skills before being promoted to Medical Interpreter, where I worked for one year and three months. I have an extensive knowledge of patient confidentiality and HIPPA policies alongside medical terminology which will help me to ensure the understanding between the parties.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Interpreter
Teleperformance Peru
05.2023 - 07.2024
- Interpreted consecutively during medical consultations, procedures and emergencies, maintaining professionalism and cultural sensitivity
- Provided interpretation services in various healthcare settings, including but not limited to hospitals, clinics, community health centers, ensuring compliance alongside medical and ethical standards
- Assisted in translating medical documents, patient education materials, and consent forms, ensuring accuracy and clarity for non-English speaking patients
- Maintained strict confidentiality and adhered to HIPAA regulations while interpreting sensitive patient information and discussions.
- Participated in ongoing training and professional development to enhance language skills, medical knowledge, and interpreting techniques, ensuring the highest quality of interpretation services.
Customer Service Representative
Teleperformance Peru
10.2022 - 04.2023
- Provided bilingual interpretation services for customers in various sectors, including banking, education, utilities, government institutions, and pharmacies, ensuring communication and understanding
- Managed high-volume customer interactions via phone delivering consistent, high-quality service and maintaining client satisfaction across diverse industries.
- Assisted clients with language barriers by accurately interpreting information related to financial products, utility services, governmental procedures, educational resources, among other responsibilities.
- Facilitated interactions between non-English speaking customers and service representative, helping to resolve issues such as billing discrepancies, account management and service applications.
- Maintained confidentiality and adheres to regulatory standards while handling sensitive information across various sectors including banking and healthcare.
Education
Student - Business Administration
University of Lima
Av. Javier Prado Este 4600, Santiago De Surco 150206.2026
Advanced Level Completed -
Británico English Institute
Av. Caminos Del Inca 3581, Santiago De Surco 1503910.2020
Skills
- Excellent Communication Skills
- Advanced Language Proficiency
- Cultural Competence
- Medical Terminology Knowledge
- Emotional Intelligence
- Customer Service Skills
- Adaptability
- Active Listening
- Patient Confidentiality Adherence
Certification
- C2 Proficient English Level, EF - 2024
Additional Information
Languages:
Spanish - Native
English - C2 Proficient
Timeline
Medical Interpreter
Teleperformance Peru
05.2023 - 07.2024
Customer Service Representative
Teleperformance Peru
10.2022 - 04.2023
Student - Business Administration
University of Lima
Advanced Level Completed -
Británico English Institute
Similar Profiles
Nicole Black ValverdeNicole Black Valverde
Call Centre Agent at Teleperformance PeruCall Centre Agent at Teleperformance Peru
Rusen UcarRusen Ucar
Customer Solutions Expert at Teleperformance PeruCustomer Solutions Expert at Teleperformance Peru
Luis GarateLuis Garate
Customer Service Representative at Teleperformance PeruCustomer Service Representative at Teleperformance Peru