Illari Ortiz De Orue
Lima
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
TERRA SHIPPING SAC
11.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Make quotes for different clients for their respective requirements.
- Coordinated operations with foreign agents.
- Performed billing and collections to clients and local supplier
Food and Beverage Management Assistant
Al cilindro de Javi
02.2023 - Current
- Successfully planning and organizing numerous banquet events and requisition lists
- Responsible for collaborating with kitchen in regard to reservations and forecast
- Assisted in food service operations, including but not limited to scheduling and coordinating services for lunch and dinner
- Extraordinary customer service skills to make sure guests needs are met
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Cashier
Westin Riverfront Resort & Spa
08.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cook Intern
Westin Riverfront Resort & Spa
12.2021 - 12.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Grilled meats and seafood to customer specifications.
Runner/Restaurant Busser
Westin Riverfront Resort & Spa
02.2022 - 04.2022
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Garde Manger Cook
Country Club Lima Hotel
02.2018 - 08.2018
- Ensured timely preparation of dishes by working efficiently under pressure during busy service hours.
- Prepared dinner for about 200pax for different events we had every week.
- Assisted with menu planning by collaborating with chefs and considering seasonal ingredients for diverse dishes.
- Utilized creativity in constructing visually appealing buffet displays, showcasing a variety of dishes for guests to enjoy.
- Mastered various knife skills for precise cutting and preparation of fruits, vegetables, and meats.
Education
Master in Food & Beverage Management -
Euroinnova Business School - Hospitality Academy
Malaga, Spain11.2024
Gastronomy & Culinary Arts -
Le Cordon Bleu - Perú
Lima, Peru07.2021
Skills
- Customer Relations
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Effective verbal and written communication
- Complex Problem-Solving
- Hospitality and service industry background
- Collaboration and Teamwork
- Cooking techniques
- Time Management
- Highly motivated
Languages
Spanish
Native language
English
Advanced
C1
German
Beginner
A1
Timeline
Customer Service Executive
TERRA SHIPPING SAC
11.2023 - Current
Food and Beverage Management Assistant
Al cilindro de Javi
02.2023 - Current
Cashier
Westin Riverfront Resort & Spa
08.2022 - 12.2022
Runner/Restaurant Busser
Westin Riverfront Resort & Spa
02.2022 - 04.2022
Cook Intern
Westin Riverfront Resort & Spa
12.2021 - 12.2022
Garde Manger Cook
Country Club Lima Hotel
02.2018 - 08.2018
Master in Food & Beverage Management -
Euroinnova Business School - Hospitality Academy
Gastronomy & Culinary Arts -
Le Cordon Bleu - Perú
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