ADRIANA HUAYHUA
Lima
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Efficient typing and transcription skills. Handles multiple projects simultaneously with high degree of accuracy.
Overview
4
4
years of professional experience
Work History
REMOTE TEACHING ASSISTANT
Universidad Peruana de Ciencias Aplicadas
Lima
08.2020 - Current
- Temporary promotion as Remote Teaching Assistant Coordinator consisting of schedule meetings to give feedback to other assistants.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Elaborated and dictated workshops for students.
TEACHER
Creamas
Lima
10.2021 - 12.2021
- Volunteering work for school age teenagers elaborating and dictating a course about Leadership.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
SOCIAL MEDIA ASSISTANT
Comic Con Latin America
Lima
11.2021 - 11.2021
- Volunteer work for Comic-Con Latin America 2021.
- Managed Facebook and Instagram content to keep brand messages consistent.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Increased customer engagement through social media.
BILINGUAL AGENT
Teleperformance Perú
Lima
02.2021 - 04.2021
- Maintained satisfaction rate (CSAT) of 90%.
- Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
- Prepared complete and accurate work and notated accounts in requested language.
- Greeted customers courteously and professionally using agreed-upon procedures and most understandable language.
- Educated customers about billing, payment processing and support policies and procedures.
ADMINISTRATIVE ASSISTANT
TAWA PERU | APM Terminals Callao
Callao
02.2020 - 04.2020
- Monitored and corrected data reported to Customs.
- Monitored and reported cargo that arrived at the Port.
- Organized area processes to align the area to the company's strategies.
- Generated improvement actions based on system incidents.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
COMMERCIAL TRAINEE
APM Terminals Callao
Callao
01.2018 - 02.2020
- Elaborated high impact presentations about Claims and Incidents reported by Customer Service area.
- Worked with different areas.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Designed app prototype.
- Interested in public relations, graphic design and engaging improvement projects.
- Developed 3 effective improvement plans in 2020.
Education
Associate of Arts - Graphic Design
TOULOUSE LAUTREC
Lima12.2025
BBA - Management and International Business
UNIVERSIDAD PERUANA DE CIENCIAS APLICADAS
Lima12.2018
Skills
- Community Relationship Building
- Professional and Courteous
- Verbal and Written Communication
- Team Collaboration
- Creative Thinking
- Adobe Systems Creative Cloud
- Multitasking and Time Management
- Appointment Coordination
- Editing and Proofreading
- Database and Client Management Systems
- Report Preparation
- Detail-Oriented
- Remote Management
- Online teaching
- Creating teaching materials
- Logo design
- Illustration
- Graphic design
Career Interests
With a business background, a customer-oriented experience and a creative profile I am confident I can be a valuable asset in the Communications field. Therefore I am interested in marketing, design and PR where I can structure a strategy according to the target. I am willing to learn and join a visionary and rich field.
Languages
Spanish
Native language
English
Upper intermediate
B2
French
Beginner
A1
Hobbies
Illustration led me to study Graphic Design to deepen my knowledge in Branding. A creative career that brings out the best of me because it challenges me to go further than I could ever imagine. I hope to merge it with business and compliment it with PR to enhance solid Communication strategies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SOCIAL MEDIA ASSISTANT
Comic Con Latin America
11.2021 - 11.2021
TEACHER
Creamas
10.2021 - 12.2021
BILINGUAL AGENT
Teleperformance Perú
02.2021 - 04.2021
REMOTE TEACHING ASSISTANT
Universidad Peruana de Ciencias Aplicadas
08.2020 - Current
ADMINISTRATIVE ASSISTANT
TAWA PERU | APM Terminals Callao
02.2020 - 04.2020
COMMERCIAL TRAINEE
APM Terminals Callao
01.2018 - 02.2020
Associate of Arts - Graphic Design
TOULOUSE LAUTREC
BBA - Management and International Business
UNIVERSIDAD PERUANA DE CIENCIAS APLICADAS
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