Iris K. Fernandez Giura
CUSCO
Summary
Dedicated and organized Operations Manager with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Consultant
Makei Cottons
Lima, Peru
10.2021 - Current
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
- Identified potential risks associated with proposed solutions or projects.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operations Manager
Tucan Travel Ltd.
CUSCO, Peru
05.2000 - 02.2021
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Contributed to proposal and contract development, negotiations and meetings.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Formed and sustained strategic relationships with clients.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Created detailed reports on the performance of individual departments within operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with team leaders on quality audits.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Supported accident investigations and prepared related paperwork.
- Delegated work to staff, setting priorities and goals.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Managed scheduling, training and inventory control.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
General Manager
Giura Hermanos
Lima, Peru
01.1990 - 12.1999
- Guided management and supervisory staff to promote smooth operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with local health department regulations regarding food safety standards.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Trained employees on duties, policies and procedures.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Formed and sustained strategic relationships with clients.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Universidad San Martin De Porres
Lima07-1992
Skills
- Labor Relations
- Organizational Management
- Customer Service
- Financial Management
- Management
- Team Building/Leadership
- Schedule Oversight
- Report Generation
- Team Leadership
- Quality Assurance and Control
- Negotiation
- Schedule Management
- Quality Assurance
- Client Requirements Assessment
- Timeline Development
- Employee Management
- Disaster Recovery Planning
- Performance Assessments
- Client Relationships
- Problem-Solving
- Performance Reporting
- Document Control
- Incidents Management
Certification
Accountant C.P.C.
Branding Certificate
Visual Merchandising
Languages
Spanish
First Language
References
References available upon request.
Timeline
Consultant
Makei Cottons
10.2021 - Current
Operations Manager
Tucan Travel Ltd.
05.2000 - 02.2021
General Manager
Giura Hermanos
01.1990 - 12.1999
GED -
Universidad San Martin De Porres
Similar Profiles
Julian HartinJulian Hartin
Cashier/Sales Floor Associate at Cottons Ace HardwareCashier/Sales Floor Associate at Cottons Ace Hardware
Cheryl HivelyCheryl Hively
Manager of Operations at Cottons Wonder BarManager of Operations at Cottons Wonder Bar
Pinjala PadmarajuPinjala Padmaraju
Solar Plant Engineer at Kallam Brothers Cottons Pvt LtdSolar Plant Engineer at Kallam Brothers Cottons Pvt Ltd