Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Isabella Botto

Miraflores

Overview

3
3
years of professional experience

Work History

Insurance Broker

Insurance Assistant
Miraflores
11.2024 - 12.2024
  • Collaborated closely with other departments within the organization to ensure smooth operations.
  • Performed administrative tasks such as preparing invoices, updating records.
  • Processed claims in a timely manner according to company procedures.
  • Monitored the performance of existing accounts, including renewals and cancellations.
  • Analyzed financial data related to insurance products to ensure accuracy of information.
  • Utilized industry software tools such as rating engines and quoting systems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Office Manager

Financial Call Center
06.2023 - 07.2024
  • Motivated and trained a team of telemarketers to achieve lead generation targets
  • Monitored daily individual and group performance, ensuring adherence to established metrics
  • Provided ongoing evaluation and feedback for team members' professional development
  • Conducted outbound calls to businesses using databases and Google Maps
  • Directly contacted business owners to offer government programs and subsidies
  • Employed pre-qualification techniques to identify potential clients
  • Converted qualified leads into the CRM system database
  • Achieved daily and weekly lead generation targets
  • Demonstrated a comprehensive understanding of government programs and subsidies
  • Clearly and persuasively presented financial options to potential clients
  • Professionally handled customer objections and inquiries with empathy
  • Closed sales and transferred clients to appropriate departments
  • Monitored and tracked the customer application process
  • Requested necessary documentation for eligibility evaluation
  • Verified and analyzed customer-submitted documentation
  • Calculated subsidies for each client based on submitted documents
  • Planned and organized meetings between business owners and office staff
  • Prepared daily reports and completed required documentation for management
  • Monitored and tracked other telemarketing campaigns
  • Created sales scripts and distributed databases
  • Provided simultaneous translation between English-speaking managers and Spanish-speaking clients
  • Overseed the sales closing process
  • Significantly increased lead generation and sales during my tenure
  • Successfully implemented new telemarketing and sales strategies
  • Recognized by management for performance and leadership

Virtual Customer Service Agent

Master callers
Miraflores, Peru
05.2022 - 06.2023
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Greeted customers in a friendly, professional manner on the phone.
  • Achieved established sales targets by generating new customer accounts.
  • Initiated outbound calls to prospective clients using scripts.
  • Handled inbound telephone calls from interested customers.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

San Agustin
Lima, Peru

Skills

  • Leadership
  • Team Motivation
  • Verbal Communication
  • Written Communication
  • Financial Products Knowledge
  • Negotiation Skills
  • Analytical Skills
  • Information Management Skills
  • Results-oriented
  • Goal-driven
  • Organizational Skills
  • Time Management Skills
  • Adaptability
  • Ability to Work Under Pressure

Accomplishments

  • Significantly increased lead generation and sales during my tenure.
  • Notably improved customer satisfaction and service quality.
  • Successfully implemented new telemarketing and sales strategies.
  • Recognized by management for performance and leadership.

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Insurance Broker

Insurance Assistant
11.2024 - 12.2024

Office Manager

Financial Call Center
06.2023 - 07.2024

Virtual Customer Service Agent

Master callers
05.2022 - 06.2023

High School Diploma -

San Agustin

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Isabella Botto