Isabella Botto
Miraflores
Overview
3
3
years of professional experience
Work History
Insurance Broker
Insurance Assistant
Miraflores
11.2024 - 12.2024
- Collaborated closely with other departments within the organization to ensure smooth operations.
- Performed administrative tasks such as preparing invoices, updating records.
- Processed claims in a timely manner according to company procedures.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Analyzed financial data related to insurance products to ensure accuracy of information.
- Utilized industry software tools such as rating engines and quoting systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Manager
Financial Call Center
06.2023 - 07.2024
- Motivated and trained a team of telemarketers to achieve lead generation targets
- Monitored daily individual and group performance, ensuring adherence to established metrics
- Provided ongoing evaluation and feedback for team members' professional development
- Conducted outbound calls to businesses using databases and Google Maps
- Directly contacted business owners to offer government programs and subsidies
- Employed pre-qualification techniques to identify potential clients
- Converted qualified leads into the CRM system database
- Achieved daily and weekly lead generation targets
- Demonstrated a comprehensive understanding of government programs and subsidies
- Clearly and persuasively presented financial options to potential clients
- Professionally handled customer objections and inquiries with empathy
- Closed sales and transferred clients to appropriate departments
- Monitored and tracked the customer application process
- Requested necessary documentation for eligibility evaluation
- Verified and analyzed customer-submitted documentation
- Calculated subsidies for each client based on submitted documents
- Planned and organized meetings between business owners and office staff
- Prepared daily reports and completed required documentation for management
- Monitored and tracked other telemarketing campaigns
- Created sales scripts and distributed databases
- Provided simultaneous translation between English-speaking managers and Spanish-speaking clients
- Overseed the sales closing process
- Significantly increased lead generation and sales during my tenure
- Successfully implemented new telemarketing and sales strategies
- Recognized by management for performance and leadership
Virtual Customer Service Agent
Master callers
Miraflores, Peru
05.2022 - 06.2023
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Greeted customers in a friendly, professional manner on the phone.
- Achieved established sales targets by generating new customer accounts.
- Initiated outbound calls to prospective clients using scripts.
- Handled inbound telephone calls from interested customers.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
San Agustin
Lima, PeruSkills
- Leadership
- Team Motivation
- Verbal Communication
- Written Communication
- Financial Products Knowledge
- Negotiation Skills
- Analytical Skills
- Information Management Skills
- Results-oriented
- Goal-driven
- Organizational Skills
- Time Management Skills
- Adaptability
- Ability to Work Under Pressure
Accomplishments
- Significantly increased lead generation and sales during my tenure.
- Notably improved customer satisfaction and service quality.
- Successfully implemented new telemarketing and sales strategies.
- Recognized by management for performance and leadership.
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Insurance Broker
Insurance Assistant
11.2024 - 12.2024
Office Manager
Financial Call Center
06.2023 - 07.2024
Virtual Customer Service Agent
Master callers
05.2022 - 06.2023
High School Diploma -
San Agustin