Ivette Collier, CPC
Woodbridge
Summary
Dedicated professional with extensive experience in patient intake and coordination, skilled in streamlining the onboarding process for new and established patients. Strong organizational and communication skills enable effective collaboration with healthcare teams, ensuring a seamless experience for all stakeholders. Proven expertise in maintaining accurate patient records enhances operational efficiency and supports high-quality patient care. Committed to fostering positive relationships that contribute to a compassionate healthcare environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hybrid New Patient Coordinator – Oncology
Inova Schar Cancer Institute
05.2022 - Current
- Coordinated new patient intake processes to enhance scheduling efficiency and patient experience.
- Managing interdepartmental communication in-house and outside facility for patient’s plan of care and financial aspect.
- Communicating with insurance companies to verify coverage and obtain authorizations for consultations, pathology second slide reviews, medical treatments and procedures.
- Monitored and improved workflow processes, reducing appointment wait times for new patients significantly.
- Coordinated retrieval of extensive medical records to ensure timely access for healthcare providers.
- Reviewing all upcoming encounters to ensure all ICD-10 are entered in correctly.
Hybrid Oncology Patient Specialist II
Inova Schar Cancer Institute
07.2021 - 05.2022
- Managed appointment scheduling, optimizing provider utilization and patient flow, such as but not limited to chemotherapy, infusions, MRI, CT, PETCT, ultrasound.
- Collected and validated patient demographics and insurance information for registration purposes.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Obtain prior radiology reports, labs, pathology result for providers to review prior to patient’s follow-up visit to have productive appointment with providers.
- Created and modified templates for clinic, labs, infusion, and provider’s schedule.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
Hybrid Medical Receptionist / New Patient Coordinator
NeuroPsych Wellness Center
02.2020 - 07.2021
- Obtained prior authorization and/or insurance verification for a daily average of 90 patients. Verified their eligibility and benefits for determining copays, co-insurance, deductible for each new and established patients for both psychotherapy and psychiatric.
- Reviewed prescription refills for controlled and non-controlled medication.
- Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
Transportation Security Officer
Department of Homeland Security
04.2017 - 03.2019
- Conducted thorough screening of passengers and baggage to ensure compliance with security regulations.
- Monitored security checkpoints, identifying potential threats and implementing necessary interventions.
- Trained new officers on operational procedures and the use of security equipment.
- Collaborated with law enforcement agencies to enhance response strategies for security incidents.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
Front Desk Supervisor
Orlin & Cohen Orthopedic
07.2016 - 02.2017
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved patient inquiries and complaints, fostering positive relationships and satisfaction.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Police Administrative Aide / Police Officer
New York City Police Department
07.2014 - 05.2016
- Responded to calls including but not limited to larceny, domestic violence, burglary.
- Managed police officer’s work schedule for all platoons, assigning special details for officers. Reviewed timesheet for compensation.
- Managed administrative tasks to support daily operations of police department functions.
- Maintained accurate records and documentation using department-specific software systems, such as ollecting and entering police accident reports, aided reports, complaint reports, maintaining case files, performing research for criminal and traffic cases.
- Switchboard operator; answered phone and provided assistance to callers under supervision of watch officer.
Staffing Coordinator Assistant
Park Avenue Extended Care
12.2011 - 05.2013
- Coordinated staffing schedules to ensure optimal coverage across all departments.
- Verified payroll, vacation and sick time hours to support payroll department.
- Managed recruitment processes, including job postings and candidate screening.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
Education
Bachelor of Science -
Briarcliffe College
CPC -
AAPC
Skills
- ICD-10, CPT coding system
- Proficient in electronic health records and EMR Systems (EPIC, Aria, Valent, NextGen, Valant IO)
- HIPAA compliance and patient confidentiality
- Medical terminology and anatomy knowledge
- Prior authorizations and insurance verifications
- Healthcare compliance and regulatory standards
- Medical records management
Certification
- CPC
- Medical terminology
- Anatomy
Timeline
Hybrid New Patient Coordinator – Oncology
Inova Schar Cancer Institute
05.2022 - Current
Hybrid Oncology Patient Specialist II
Inova Schar Cancer Institute
07.2021 - 05.2022
Hybrid Medical Receptionist / New Patient Coordinator
NeuroPsych Wellness Center
02.2020 - 07.2021
Transportation Security Officer
Department of Homeland Security
04.2017 - 03.2019
Front Desk Supervisor
Orlin & Cohen Orthopedic
07.2016 - 02.2017
Police Administrative Aide / Police Officer
New York City Police Department
07.2014 - 05.2016
Staffing Coordinator Assistant
Park Avenue Extended Care
12.2011 - 05.2013
Bachelor of Science -
Briarcliffe College
CPC -
AAPC