Jamie Harris
Charlottetown
Summary
Dynamic professional with a proven track record in enhancing client satisfaction and retention at Bulk Carriers PEI through exceptional negotiation and relationship-building skills. Expert in streamlining operations and leveraging sales strategies for business growth. Achieved significant repeat business by exceeding client expectations, demonstrating a goal-oriented mindset and strong follow-up abilities.
Excels in fast-paced financial services environment, demonstrating strong client relationship management and problem-solving abilities. Seeking to transition into new field, leveraging skills in communication and regulatory compliance. Aiming to bring positive impact and adaptability to new professional challenge.
Overview
17
17
years of professional experience
Work History
Broker Service Representative
Bulk Carriers PEI
01.2020 - 11.2024
- Handled escalated customer complaints with professionalism and empathy, resolving issues quickly while preserving client relationships.
- Developed strong relationships with clients, leading to a higher volume of repeat business and referrals.
- Improved client satisfaction by providing exceptional customer service and addressing their inquiries promptly.
- Collaborated with internal teams to resolve complex issues, resulting in increased client retention rates.
- Enhanced operational efficiency by streamlining processes for account opening, maintenance, and closing.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Tracked shipments and trucks out on deliveries.
Owner /Operator
Jamie`s Painting
04.2016 - 12.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Telecommunication Installer
LCG Holdings
03.2008 - 03.2015
- Successfully balanced multiple assignments simultaneously while maintaining high-quality work standards under tight deadlines.
- Maintained detailed records of completed work, including necessary follow-up actions for future service visits.
- Stayed up-to-date on industry developments, attending workshops and conferences to enhance skills as a Telecommunication Installer.
- Enhanced network performance for clients through regular system maintenance and upgrades.
- Developed strong relationships with fellow technicians, fostering teamwork throughout the department.
- Optimized system functionality for customers by configuring settings according to their specific needs.
- Adhered to safety protocols during installations, minimizing risk of injury or damage to property.
- Provided exceptional customer service, addressing client concerns and answering technical questions promptly.
- Improved customer satisfaction by efficiently installing and troubleshooting telecommunication systems.
- Conducted pre-installation site surveys to ensure proper planning and preparation for upcoming projects.
- Installed wiring, cabling and networking hardware on customer premises.
Education
ITSS - Information Technology Support Specialist
Compu College PEI
Charlottetown, PE05-2002
High School Diploma -
Charlottetown Rural High School
Charlottetown, PE06-1993
Skills
- Deal closing
- Goal-oriented mindset
- Strong negotiation
- Follow-up skills
- Sales strategy development
- Business relationship building
- Documentation
- Business growth
Languages
English
Full Professional
Timeline
Broker Service Representative
Bulk Carriers PEI
01.2020 - 11.2024
Owner /Operator
Jamie`s Painting
04.2016 - 12.2019
Telecommunication Installer
LCG Holdings
03.2008 - 03.2015
ITSS - Information Technology Support Specialist
Compu College PEI
High School Diploma -
Charlottetown Rural High School
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