Janice Arauzo
Embrun, Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Restaurantes industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
ELA & Math Tutor
Papaya
03.2024 - Current
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
- Developed positive relationships with students and parents, fostering open communication about progress and areas for growth.
- Implemented creative problem-solving techniques to make complex mathematical concepts more accessible to all learners.
Sales and Marketing Analyst
Aramburu Matriz
04.2023 - 08.2024
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
- Evaluated prospect databases for accuracy, segmentation opportunities, and growth potential within target markets.
- Coordinated trade show appearances to maximize brand exposure while maintaining a professional image consistent with company values.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that aligned with company objectives.
- Developed strong working relationships with internal stakeholders and external vendors to ensure seamless execution of marketing initiatives.
Marketing & Customer Experience Coordinator
McDonald's
07.2022 - 04.2023
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on increase sales and enhancing the client experience journey.
Sales and Marketing Assistant
Chinawok
07.2020 - 07.2022
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
- Tracked campaign performance metrics using analytics tools to evaluate success rates and make informed decisions for future optimizations.
Cast Member - Food and Beverage
Caribbean Beach Resort Walt Disney World
12.2019 - 03.2020
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Sales and Marketing Intern
Papa John's
11.2018 - 05.2019
- Analyzed sales data, identifying trends and areas for improvement within the company''s marketing strategy.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Assisted in the planning and execution of promotional events, resulting in increased brand awareness.
- Collaborated with the sales team, contributing to a significant increase in revenue.
- Measured and reported on results of marketing initiatives.
Restaurant Team Member
Shimaya Ramen
01.2017 - 11.2018
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Education
Shopper Experience On Point of Sales -
Postgraduated School UPC
Lima, Peru01.2022
Bachelor of Science - Industrial Engineering
Universidad De Piura
Lima, Peru12.2019
Skills
- Quick-learning
- Strong teamwork
- Leadership Qualities
- Training and coaching
- Marketing Strategy Development
- Customer interaction
- Guest experiences
Languages
Spanish
Native language
English
Advanced
C1
Italian
Intermediate
B1
Timeline
ELA & Math Tutor
Papaya
03.2024 - Current
Sales and Marketing Analyst
Aramburu Matriz
04.2023 - 08.2024
Marketing & Customer Experience Coordinator
McDonald's
07.2022 - 04.2023
Sales and Marketing Assistant
Chinawok
07.2020 - 07.2022
Cast Member - Food and Beverage
Caribbean Beach Resort Walt Disney World
12.2019 - 03.2020
Sales and Marketing Intern
Papa John's
11.2018 - 05.2019
Restaurant Team Member
Shimaya Ramen
01.2017 - 11.2018
Shopper Experience On Point of Sales -
Postgraduated School UPC
Bachelor of Science - Industrial Engineering
Universidad De Piura
Similar Profiles
VANESSA PULIDOVANESSA PULIDO
Sales Associate at PapayaSales Associate at Papaya
Diego CastrellonDiego Castrellon
Papaya Tutoring at PapayaPapaya Tutoring at Papaya
JASMINE LAGNADAJASMINE LAGNADA
Sales Associate at PapayaSales Associate at Papaya