Janice MacKinnon
Dunstaffnage
Summary
Proven track record in enhancing customer satisfaction and streamlining administrative processes at CIBC Bank, showcasing strong problem-solving abilities and proficiency in data entry. A dedicated team player, adept at maintaining confidentiality and fostering professional relationships, significantly contributing to operational efficiency and client trust.
Overview
12
12
years of professional experience
Work History
Office Assitant
Hennessey Cutcliffe Funeral Home
07.2024 - 01.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Senior Customer Service Representative
CIBC Bank
01.2019 - 07.2024
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
Administrative Office Assistant
Crawford & Company
03.2013 - 03.2018
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Handled customer inquiries regarding claims, enhancing customer satisfaction.
- Facilitated communication between departments to expedite claims processing.
- Maintained detailed records of claims activities, supporting audit and review processes.
Education
Executive Office - Business Administration
CompuCollege
CharlottetownSkills
- Customer service
- Time management
- Data entry
- Verbal communication
- Dedicated team player
- Administrative support
- File maintenance
- Professional and mature
- Strong problem solver
- Mail sorting and distribution
- Office supply management
- Invoice processing
Languages
Timeline
Office Assitant
Hennessey Cutcliffe Funeral Home
07.2024 - 01.2025
Senior Customer Service Representative
CIBC Bank
01.2019 - 07.2024
Administrative Office Assistant
Crawford & Company
03.2013 - 03.2018
Executive Office - Business Administration
CompuCollege
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