Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jean Philippe Guillaume

Dallas

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

7
7
years of professional experience

Work History

Help Desk Agent

Comcast
Pigeon Forge
04.2021 - 06.2023
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.

Sales Representative

Cignat Health System
Cherokee
12.2019 - 03.2021
  • Maintained records related to sales for store management.
  • Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
  • Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
  • Assisted members to enhance current plans with supplemental benefits to boost sales.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Customer Service Representative

BlueCross BlueShield Medical Insurance
Tennessee Ridge
02.2016 - 11.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Improved customer service wait times to mitigate complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Master of Science -

William T. McFatter Technical College
Fort Lauderdale, FL
01.2020

Skills

  • Microsoft Windows and Office
  • System Performance Assessment
  • Issue and Resolution Tracking
  • Technical Troubleshooting
  • Customer Service Support
  • Help Desk Support

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Native/ Bilingual

Timeline

Help Desk Agent

Comcast
04.2021 - 06.2023

Sales Representative

Cignat Health System
12.2019 - 03.2021

Customer Service Representative

BlueCross BlueShield Medical Insurance
02.2016 - 11.2019

Master of Science -

William T. McFatter Technical College
Jean Philippe Guillaume