Jennifer Elisabeth Fernández Chilcón
Lima
Summary
Experienced professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving. Ensures high levels of customer satisfaction and loyalty. Skilled in collaborating with teams and adapting to changing needs. Consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Assistant
Teleperformance
11.2022 - 03.2024
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
Education
Columbia Study Center
LIMA04-2024
Advanced English -
ICPNA
10-2022
Skills
- Customer Service
- Analytical Problem Resolution
- Confident Interpersonal Skills
- Team Leadership
- Collaborative Work Proficiency
- Effective Dispute Resolution in High-Stress Environments
- Effective Negotiation Techniques
- Sales Strategy Implementation
- Critical thinking
- Customer service
Certification
- Sabre, 01/01/23, Real-time booking management..
- Amadeus, 01/01/22, Reservation and ticketing system.
- TOEFL (ITP), 01/01/22, Advanced English.
Timeline
Customer Service Representative
Concentrix
05.2024 - Current
Sales Assistant
Teleperformance
11.2022 - 03.2024
Columbia Study Center
Advanced English -
ICPNA
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