Jennifer Melendez
Lima
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Ay Caramba Mexican Restaurant. Proven ability to engage guests and manage cash handling efficiently, ensuring memorable dining experiences. Recognized for cultivating relationships with regular customers and training new staff to uphold service excellence.
Overview
3
3
years of professional experience
Work History
Server - Bartender
Ay Caramba Mexican Restaurant
Asheville, North Carolina EE.UU
05.2025 - 11.2025
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Front Desk Clerk
Tru By Hilton
Asheville, North Carolina EE.UU
07.2023 - 11.2025
- Coordinated room assignments and maintained accurate reservations using property management system.
- Processed payments and handled billing inquiries, ensuring accuracy in transactions.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Trained new front desk clerks on standard operating procedures and customer service expectations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Creek Member
McDonald's
Black Mountain, North Carolina EE.UU
08.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Bachelor’s Degree in Tourism - Tourism Administration And Services
Privada Del Norte University
Lima, Peru02-2018
Bachelor’s Degree in Tourism - Tourism Administration And Services
Privada Del Norte University
Lima, Peru02-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
- Safe food handling
Timeline
Server - Bartender
Ay Caramba Mexican Restaurant
05.2025 - 11.2025
Front Desk Clerk
Tru By Hilton
07.2023 - 11.2025
Creek Member
McDonald's
08.2022 - 12.2022
Bachelor’s Degree in Tourism - Tourism Administration And Services
Privada Del Norte University
Bachelor’s Degree in Tourism - Tourism Administration And Services
Privada Del Norte University