Jeraline Faith Maciel
Summary
Bilingual and highly proficient in English, with over 10 years of experience in customer service, sales, operations, and team leadership across U.S. and Latin American markets. Demonstrated expertise in managing teams, optimizing workflows, building client relationships, and driving sales growth. Excel at multitasking in high-volume environments while maintaining attention to detail and customer satisfaction. Dynamic professional with extensive experience in customer service and sales at Teleperformance, excelling in boosting revenue and enhancing client satisfaction. Bilingual in English and Spanish, I leverage strong analytical thinking and active listening skills to resolve complex issues and foster lasting relationships, driving operational efficiency and team success.
Overview
16
16
years of professional experience
Work History
Customer Service & Sales Representative
Teleperformance – GoDaddy Campaign - UK Market
07.2023 - Current
- Boosted sales revenue by identifying customer needs and recommending tailored GoDaddy products and services.
- Built rapport with customers through empathetic listening and personalized service.
- Increased customer satisfaction by effectively resolving complex technical and service issues.
- Managed a high volume of inbound calls with professionalism, efficiency, and a calm demeanor.
- Provided expert consultation on domain management, hosting solutions, and business tools to help clients succeed online.
- Developed in-depth knowledge of GoDaddy's offerings through ongoing product training sessions.
- Demonstrated WOW-level customer experience throughout each interaction.
- Took full ownership of customer issues, ensuring end-to-end resolution within the scope of support or by advising on third-party solutions.
- Met and exceeded performance metrics including Customer Availability, Net Promoter Score (NPS), and New Sales Per Day.
- Contributed to a positive team environment by supporting peers and fostering collaboration.
- Followed up post-sale to assess satisfaction and resolve any lingering concerns, building long-term customer loyalty.
Commercial Manager – International Sales
Editorial Saque De Punta
12.2022 - 06.2023
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Managed international sales across Colombia, Mexico, Ecuador, and Bolivia.
- Recruited, trained, and evaluated sales team members.
- Led strategy sessions with marketing to drive performance.
- Delivered weekly sales reports and assisted in closing deals.
- Resolved operational issues and ensured teamwork alignment.
Operations Manager
Sunwest Bank
06.2017 - 10.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Manager
E3 Partners
01.2014 - 05.2017
- Developed and maintained relationships with external vendors and suppliers.
- Organized and managed logistics for international mission trips.
- Ensured travel arrangements and documentation were in place.
- Reviewed trip budgets, edited presentations, and finalized team goals.
- Coordinated with volunteers to complete projects successfully.
Personal Banker
Wells Fargo Bank, N.A.
03.2009 - 12.2013
- Promoted from Teller to Personal Banker after company merger.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
Associate of Arts - Leadership
Texas Bible College
Texas, USA 06-2004
Associate of Arts - Administrative Assistant
Instituto Margarita Cabrera Manzur
Miraflores PERU12-2001
Associate of Arts - English Studies
ICPNA
Miraflores PERU12-1997
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Bilingual (English & Spanish)
- Customer Service & Sales
- Written Correspondence & Transcription
- Marketing & Client Relations
- Team Leadership & Staff Development
- Operational Efficiency & Logistics
- Analytical Thinking & Problem-Solving
- Budgeting & Basic Accounting
Timeline
Customer Service & Sales Representative
Teleperformance – GoDaddy Campaign - UK Market
07.2023 - Current
Commercial Manager – International Sales
Editorial Saque De Punta
12.2022 - 06.2023
Operations Manager
Sunwest Bank
06.2017 - 10.2020
Operations Manager
E3 Partners
01.2014 - 05.2017
Personal Banker
Wells Fargo Bank, N.A.
03.2009 - 12.2013
Associate of Arts - Leadership
Texas Bible College
Associate of Arts - Administrative Assistant
Instituto Margarita Cabrera Manzur
Associate of Arts - English Studies
ICPNA
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