Jessica Aimee Louise Veevers
Chester,Cheshire
Summary
Dedicated professional with a strong foundation in customer service and communication, complemented by expertise in teamwork. Proficient in time management and MS Office, with a keen understanding of behaviour assessment and regulatory record keeping. Possesses knowledge of e-commerce platforms, dedicated to optimizing operational efficiency and elevating customer satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Full Time Kennel Assistant
Glenbrittle Kennels and Cattery
Wirral, Cheshire
2020.08 - Current
- Conducted welfare checks to assess behaviour, appetite, and signs of illness, ensuring timely interventions for health issues.
- Maintain accurate dietary records to ensure compliance with nutritional guidelines and track progress effectively.
- Maintained detailed welfare and administrative records in line with local council inspection standards
- Processed pet intake paperwork and maintained accurate records, contributing to efficient operations and compliance.
- Built strong client relationships through consultations, reassurance and post-stay feedback
- Progressed from volunteer in 2020 to part-time 2024 then to full-time staff member in 2025 within a 6-person team in a regulated boarding and grooming facility.
E-commerce Online Support Advisor
Percepta
2022.03 - 2024.12
- Delivered live chat support to enhance customer experience, ensuring timely and effective resolutions to inquiries.
- Delivered expert customer support for electric vehicle enquiries in a high-volume performance-monitored environment.
- Managed end-to-end customer cases from initial enquiry through to vehicle delivery, ensuring seamless service and satisfaction.
- Guided customers through comprehensive understanding of electric vehicle features and ownership responsibilities.
- Coordinated with dealerships to resolve order issues and enhance communication regarding updates.
- Systematically maintained CRM records, ensuring all customer profiles were up-to-date and accessible.
- Completed secondment within Aftersales team, handling warranty and financial assistance enquiries
- Achieved consistent performance targets during monthly performance reports.
- Helped train new colleagues who joined our team, focusing on what was required in our job role.
- Handled complaints efficiently, ensuring customer satisfaction.
Store Assistant
Asda
Chester & Bangor
2014.01 - 2022.03
- Registered daily chilled deliveries, maintain optimal stock levels and food quality, supporting operational efficiency and customer satisfaction.
- Provided product information to facilitate informed purchasing decisions.
- Arranged displays attractively, driving impulse purchases.
- Received awards for delivering exceptional customer service and teamwork.
- Worked across chilled, ambient, and checkout departments while managing full-time studies.
- Assisted in training new colleagues on departmental requirements.
Providing support to new team members as needed.
Education
BSc (Hons) - Zoology with Herpetology
Bangor University
Wales 2015.09 - 2018.05
Extended Diploma - Animal Management – Level 3
Reaseheath College
Nantwich 2013.09 - 2015.06
Skills
- Customer Service
- Communication
- Teamwork & Collaboration
- Time Management
- MS Office proficiency
- Behaviour Assessment
- Regulatory Record Keeping
- E-Commerce Platform Knowledge
Affiliations
- Travel - I enjoy finding out about different cultures and what each country has to offer.
- Gym- maintain a fitness routine and goal, that helps me be more focused and self motivated
- Pilates - I enjoy the social aspect and the encouragement being in a group setting provides.
References
References available upon request.
Volunteering
Warrington Pets and Exotics, Volunteer
Warrington, (Jun 2012 - Aug 2015)
- Provided care for reptiles, birds, exotic and domestic mammals.,
- Performed physical and visual health checks,
- Advised customers on species-specific care, husbandry, diet and equipment,
- Entrusted with care of privately owned species collection
Timeline
E-commerce Online Support Advisor
Percepta
2022.03 - 2024.12
Full Time Kennel Assistant
Glenbrittle Kennels and Cattery
2020.08 - Current
BSc (Hons) - Zoology with Herpetology
Bangor University
2015.09 - 2018.05
Store Assistant
Asda
2014.01 - 2022.03
Extended Diploma - Animal Management – Level 3
Reaseheath College
2013.09 - 2015.06