Jessica Song
Seattle
Summary
Global Perspective and Community Engagement: Volunteered on the Kelecung Eco Village Project in Bali, Indonesia
Cultural Immersion and Photography Expedition: Embarked on a photography expedition to document wildlife in the Serengeti.
Overview
4
4
years of professional experience
Work History
Product and Market Research Analyst
Zoomget
Seattle
10.2023 - 01.2024
- Directed cross-functional teams from IT, Marketing, Sales, Finance, and Customer Service to develop standardized operating procedures for new product launches.
- Conducted a market and competitive analysis to identify a shortlist of 10 high-potential products for launch.
- Identified a list of 15 potential sourcing partners through comprehensive research on costs, reputation, and policies, aiming for a 20% reduction in procurement costs.
- Oversaw enrollment process for Amazon Transparency, enhancing product authenticity and customer trust.
Etsy Seller
Etsy
Seattle
03.2023 - 10.2024
- Enhanced product design and development to align with user preferences and market trends, resulting in increased customer engagement by 15%
- Utilized professional product photography and persuasive copywriting to drive sales and enhance product presentation.
- Managed inventory and streamlined shipping logistics for optimal customer satisfaction and efficient order fulfillment.
- Implemented data-driven SEO strategies, increasing website traffic by 20%.
Front Office Coordinator
Arbor Eyecare
Seattle
02.2021 - 12.2024
- Streamlined appointment scheduling processes, resulting in a 20% reduction in waiting times and increased customer satisfaction.
- Contributed to optimizing patient health insurance processes, leading to a 15% improvement in benefits understanding among patients according to surveys.
- Collaborated on financial discrepancies investigation, ensuring 100% accuracy and compliance with regulations.
- Analyzed customer behavior and feedback, providing actionable insights that enhanced overall service experience and increased patient retention.
Education
Bachelor of Arts - Global Economics And Management
Western Washington University
Bellingham, USASkills
- Microsoft Suite
- Market Research
- Figma (UX/UI Tools)
- SQL
- Product Development/Life Cycle
- Risk Management
- Project Management
- Stakeholder Management
Certifications
- Google Professional Certification in UX Design
- Google Professional Certification in Data Analytics
Projects
Business Solution for Flink Grocery Delivery App
Objective: To develop a sustainable growth strategy for Flink, a German-based grocery delivery app, within an oligopoly market
- Conducted comprehensive market research, analyzing oligopoly market dynamics, competitive landscape, and growth challenges.
- Leveraged insights to devise a visionary growth strategy, emphasizing differentiation and sustainable expansion.
- Identified market gaps and opportunities for innovation through strategic product development
Championed a pioneering approach inspired by the DiDi app's success in Mexico, positioning Flink as an industry leader. - Collaboratively crafted a high fidelity design for Flink's innovative feature, combining UX principles and market insights.
- Integrated user feedback from meticulously conducted surveys to refine and optimize the feature's design.
Timeline
Product and Market Research Analyst
Zoomget
10.2023 - 01.2024
Etsy Seller
Etsy
03.2023 - 10.2024
Front Office Coordinator
Arbor Eyecare
02.2021 - 12.2024
Bachelor of Arts - Global Economics And Management
Western Washington University
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