Jhoana Jaschyn Pacheco Zarate
Lima
Summary
- Professional with more than 15 years of experience in the foreign trade sector in private companies, with solid training and experience in the shipping and international cargo field. I demonstrate the ability to manage, lead work groups in different areas: operations, customer service - customer service and commercial.
- Handling difficult situations and decision-making ability to solve them. One of my strengths is being organized, which allows me to guide and be clear about my goals. Likewise, I seek to perform successfully in the different operations and projects that involve international cargo traffic that promote the growth of the company.
- Adaptability to change, innovative, easy to integrate and complement myself with highly competitive and dynamic teams.
Overview
15
15
years of professional experience
Work History
Shipments Analyst
NOWPORTS PERU SAC
01.2022 - 04.2023
- Management of Iconterms, shipping processes, routes, preparation of the Bill of Lading documentation, VGM Transmission and all documents that Export shipment requiere.
- Carry out the operations of Exports & Imports of Customer & Operations to the VIP enterprise customers of the company.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maritime Product Supervisor / Control Tower TESLA
Hellmann Worldwide Logistics SAC
02.2018 - 06.2021
- The position is responsible for carrying out the control, commercial and operational advice, closing of shipments and post shipment monitoring - Air and Maritime Cargo (Export / Import), of the company's VIP TESLA MOTORS and other clients.
- Regarding Air and Sea Export / Imports, coordinate with the client in Peru the designation of the cargo prior approved quote. Manage with the agent the pick up and entry to Port or Airport.
- Coordination with the client's agent at origin for entry depending on the Inconterm.
- Managing the flight is informing the client of the status at destination.
- Maritime Imports, coordinate with origin the arrival of shipments per week and inform the customer, coordinate with the customer the documentation so that broker of customs can release the cargo on time in order to avoid incurring demurrage.
- Supervise the staff, providing support in the deadlines and / or incidents during the operations. Review of files, monthly provisions and agent billing.
SeaFreight Customer Service Export
INTERNATIONAL FREIGHT SHIPPING SAC
11.2016 - 12.2017
- Tracked and traced shipments in order to maintain current status information.
- Produced, organized and submitted export documentation to meet all applicable resolutions.
- Communicated with global offices to facilitate the FCL shipments.
- Analyzed shipping routes to determine how to minimize extra charges impact.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Seafreight Operations Supervisor
VANGUARD LOGISTICS SERVICES PERU SAC - NVOCC
04.2015 - 08.2016
- Led and managed projects to support logistics efforts and plans. Utilized ordering, tracking and billing systems and associated processes.
- Identified opportunities to reduce cost and improve productivity.
- Supervised staff of 9 in daily activities, delivering continuous training and coaching to bolster each employees skill set.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Recruited top talent through interviews and personnel recommendations.
SeaFreight Customer Service Export & Import
TRANSBER SAC
02.2012 - 12.2014
- Produced, organized and submitted export and Import documentation to meet all applicable resolutions. (The whole Process) .
- Feedback and detailed port information to importers or exporters. Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Working with team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
Freight Documentation Assistant
TRANSTOTAL PERU - Ultramar Network
10.2010 - 01.2012
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
- Validated load plans, cargo cleanliness and transportation documentation.
- Estimated freight and postal rates to track shipment costs and weights - Breakbulk cargo.
Operations Assistant
KAWASAKI DEL PERU S.A. “K” -LINE
11.2007 - 09.2010
- Prepared accurate shipping orders and bills of lading to direct and billing the demurrage fee per customer.
- Received, processed and restocked returns.
- Produced daily reports on shipments, and the billing of demurrage per day.
- Revised the documentation per shipment and coordinate to global company in order to accept the Dangerous cargo.
- Decreased product defects - Demurrage Process 80% by implementing quality assurance guidelines.
Education
Bachelor of Science - Bachelor Administration Mention Maritime And Port
National Merchant Marine School -ENAMM
Lima, Peru12.2010
Skills
- Analyst Relations
- Receiving Shipments
- Verifying Shipments
- Inspect Shipments
- Saved costs through negotiating contracts with freight companies and suppliers
- Established transportation cost standards and economical shipping practices
- Recruited top talent through interviews and personal recommendations
- Handling Ofimatic - Excel - Word - Power Point - Intermediate Level
Accomplishments
- I was awarded the Best Collaborator of the Year award twice for reaching my goals.
- I was promoted twice to Supervisor due of my performance
- Resolved product issue through consumer testing.
- Supervised team of 9 staff members.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Shipments Analyst
NOWPORTS PERU SAC
01.2022 - 04.2023
Maritime Product Supervisor / Control Tower TESLA
Hellmann Worldwide Logistics SAC
02.2018 - 06.2021
SeaFreight Customer Service Export
INTERNATIONAL FREIGHT SHIPPING SAC
11.2016 - 12.2017
Seafreight Operations Supervisor
VANGUARD LOGISTICS SERVICES PERU SAC - NVOCC
04.2015 - 08.2016
SeaFreight Customer Service Export & Import
TRANSBER SAC
02.2012 - 12.2014
Freight Documentation Assistant
TRANSTOTAL PERU - Ultramar Network
10.2010 - 01.2012
Operations Assistant
KAWASAKI DEL PERU S.A. “K” -LINE
11.2007 - 09.2010
Bachelor of Science - Bachelor Administration Mention Maritime And Port
National Merchant Marine School -ENAMM
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