Jhoanna Fernandez
Lima
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Athena’s & associates
Lima
02.2013 - Current
- Conducted research on various topics as requested by management.
- Answered questions from customers regarding products and services offered by the company.
- Composed, edited and typed complex memos and reports with job-related software.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Elizabeth High School
New Jersey 12-2007
Curse Diploma - Teaching English As A Second Language
Icpna
Lima Skills
- Research
- Memo preparation
- Mail handling
- Scheduling
- Bookkeeping
- Data entry
- Excel spreadsheets
- File organization
- Typing proficiency
- Computer skills
- Database management
- Email management
- Computer proficiency
- Highly organized
- Videoconference preparation
- Vendor management
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Administrative Assistant
Athena’s & associates
02.2013 - Current
High School Diploma -
Elizabeth High School
Curse Diploma - Teaching English As A Second Language
Icpna