Jhon E. Miranda

Results-driven IT professional with 16 years of experience, including 14 years as an IT Manager. Proven track record of leading digital transformation and operational optimization in diverse industries. Demonstrated leadership by managing a small company of 16 employees and expanding it into new offices across the United States, Lima (Peru), Managua (Nicaragua), and Santa Cruz de la Sierra (Bolivia). This expansion resulted in a significant workforce growth of over 400 employees across Latin America, North America, and Europe. Instrumental in the strategic development of the company, spearheading key IT initiatives that facilitated its transformation into the Otte Polo Group conglomerate.

Zoho CRM, Proprietary CRM, RingCentral, Five9, Call Tracking Metrics, Asterisk, Zoho Voice, Zoho Marketing Plus, Mailchimp, Vertical Response, Constant Contact, Warmy, Call Rail, Website management with WordPress, Website forms, Zoho Forms, Website chat, Zoho Sales IQ, Docusign, Zoho Sign, Shopify, WooCommerce, PrestaShop, Magento, Amazon FBM, SPS EDI, Authorize.net, NCR, VeraCore, ShipHero, Cartrover, Extensiv, Order Desk, Sellbrite, Warehouse IT Infrastructure, Azure, AWS, Rackspace, Looker Studio, Power BI, SQL Databases, Office Suite, Google Workspace, Slack, TeamViewer, AnyDesk, Logmein rescue, eFax, 38Fax, TextMagic SMS, Custom-built solutions for service and sales operations, Zoho FSM

Negotiated and managed contracts with major IT providers across LATAM and in the United States, including Comcast, AT&T, and Level 3., Led IT budget planning and cost optimization strategies in collaboration with the finance team., Implemented marketing technology solutions to track ad performance, ROI, and lead conversion rates.

Established and structured the IT and Helpdesk departments to support the company's expansion, leading the IT infrastructure setup for new offices in Florida, Atlanta, Maryland, and Pennsylvania. Designed and implemented technology solutions to enhance internal workflows while ensuring seamless technology adoption across multiple business areas to drive operational efficiency and continuity. Managed cross-functional teams across sales, customer service, marketing, and finance, aligning technology with business objectives. Additionally, led and oversaw the implementation of a proprietary CRM, integrating modules for Sales, Customer Service, Field Management Technicians, Billing, and Payment Gateways to optimize business processes.