Joan Alcazar
Chicago,IL
Summary
With two years of experience in oncology research, I specialize in applying data analytics to inform health policy and improve community health outcomes. I excel in data interpretation and partnering with stakeholders to implement innovative public health solutions. Dedicated to advancing health equity, I strive to drive meaningful change and enhance quality of life across diverse populations.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Young and a Survivor Research Project
02.2023 - 02.2025
- Designed and implemented community outreach campaigns meant to improve Young and a Survivor! (YAAS!) research project-specific health outcomes in historically underserved areas.
- Managed social media channels and created original content to raise awareness of YAAS! programming and tracked engagement analytics to measure efficacy of various social media strategies.
- Assisted principal investigator with data collection, presenting data reports, and program evaluation in order to assess the impact, value, and reach of the YAAS! research initiative, as well as analyzed project performance data to identify areas of improvement.
- Served as the primary point of contact for community programming and network partners, developing and maintaining stakeholder relationships while representing YAAS! at community events and hosting YAAS! programs.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables and conflicts, and prepared meeting agendas and minutes for distribution and record keeping.
Quality Assurance Analyst
Chime Financial Services Company
05.2021 - 01.2023
- Conducted comprehensive audits of the decision validity and investigation quality for an average of 60 fraud dispute cases per week, effectively reducing the weekly error margin to below 5%.
- Ensured timely distribution of loan funds and audit corrections, while maintaining strict adherence to federal regulations in all communications with cardholders and company stakeholders.
- Identified systemic weaknesses within existing company processes and spearheaded targeted improvements, enhancing corporate efficiency and customer satisfaction through the development and presentation of educational content.
- Tested functional and compatibility of new programs or updates in comparison to existing applications and mentored team members on developing QA topics and strategies.
Investigation Specialist
Chime Financial Services Company
11.2020 - 05.2021
- Led thorough investigations into billing discrepancies, analyzing financial details of individual cases to resolve disputes accurately and efficiently.
- Maintained and updated accounting records, implementing adjustments in banking accounts and conducting post-adjustment reviews to ensure investigation integrity.
- Collaborated with cross-functional teams to collect and analyze data on fraud trends, developing and presenting compliance strategies that enhanced security measures and protection for cardholders.
Public Relations Intern
Women in Science & Engineering
08.2018 - 05.2019
- Coordinated collaborative tours and events between local businesses and student organizations, maximizing exposure, community outreach, and fundraising outcomes.
- Developed and delivered engaging content presentations, keeping members informed through a weekly newsletter.
- Managed updates to the organization’s website, ensuring it featured relevant information on networking opportunities, workshops, seminars, and advertisements.
- Supervised public relations and networking meetings, cultivating and maintaining professional relationships with multiple vendors to support organizational goals.
Administrative Assistant Registrar
UI Health Emergency Department
04.2016 - 05.2018
- Managed patient registration and admission in triage, acting as a liaison between administrative and clinical staff to streamline patient flow and communication.
- Conducted patient interviews and collected demographic information for up to 200 patients per week, ensuring accurate and efficient data gathering.
- Organized and maintained patient files and records, strictly adhering to HIPAA confidentiality standards to protect sensitive information.
- Verified insurance coverage by liaising with insurance representatives, reviewed billing information, and issued invoices while clearly communicating payment plans to ensure patient understanding.
Education
Bachelor of Science - Biological Sciences
University of Illinois At Chicago
Chicago, IL05-2019
Skills
- Experimental design
- Data analysis and interpretation
- Statistical analysis
- Literature review and scientific research
- Hypothesis testing
- Data visualization
- Troubleshooting experiments
- IRB / ethical research standards
- Scientific writing (reports, papers, abstracts)
- Oral presentations / poster presentations
- Collaboration in multidisciplinary teams
- Critical thinking
- Attention to detail
- Time management
- Project management
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Project Coordinator
Young and a Survivor Research Project
02.2023 - 02.2025
Quality Assurance Analyst
Chime Financial Services Company
05.2021 - 01.2023
Investigation Specialist
Chime Financial Services Company
11.2020 - 05.2021
Public Relations Intern
Women in Science & Engineering
08.2018 - 05.2019
Administrative Assistant Registrar
UI Health Emergency Department
04.2016 - 05.2018
Bachelor of Science - Biological Sciences
University of Illinois At Chicago