Joao Carlos Alonso

• Responsible for the company's long-term financial management, aligning finances with strategic growth objectives while assessing financial risks and controlling available cash for operations, identifying opportunities in CAPEX and OPEX.
• Maintained excellent relationships with investors and stakeholders, ensuring accurate reporting for operational committees, board meetings, and shareholder meetings.
• Identified areas for operational improvement, primarily in raw material costs, labor, and operating expenses, leading the company to increase profits by 37% compared to the previous year.

• CFO/COO, Implemented a new financial tracking system which improved financial reporting accuracy by 90%, allowing for more informed decision-making, increased profitability while ensuring effective cost management
• Developed and implemented a comprehensive business strategy, aligned with company goals and objectives, resulting in new services offered, achieving a 10% growth in customers and 15% in revenues
• Managed 5 departments and oversaw financial planning, resulting in improved compliance and a 15% increase in overall company profits.

• Responsible for the start-up of the new operation based in Lima, Peru
• In charge of the local office, commercial contacts and positioning of products to regulators, patient associations and treating doctors, developing sales initiatives to position new medicines to potential patients
• Effective contact with government entities in the health sector for specific offers for highly specialized drugs.

• Responsible for overseeing projects and initiatives to construct new aircraft fuel facilities at seven major Peruvian airports
• In charge of overseeing all the organization's local resources
• Approval of the Sunat (Tax Authority) for the return of anticipated IGV (VAT), US $2 million in investment savings for the project
• Obtained 100% of construction permits and licenses required to build the facilities according to the project schedule.

• Achieved Operational Excellence in all aspects of the business, improving P&L, balance sheet and cash flow
• Leader of the commercial committee, implemented a sales strategy that resulted in a 20% increase in market share and surpassed sales targets in Peru, contributing to the company's global growth
• Ensured performance reporting deadlines and requirements were met
• Maintained strong relationships with all function areas to implement KPIs, while maintaining focus on synergies and efficiencies to support the sales increase.

• Effective leadership in the start-up of the Company, starting the operation of the Shared Services Center, achieving the efficient implementation of the project, with savings of US$ 6M over the initial budget (US$ 31M)
• Encourage a strong relationship between the organization of the Service Center and the operating companies in Latin America, ensuring that the objectives established in SLAs are met and / or exceeded in a consistent way and facilitates the continuous improvement of the operations of the Service Center
• Build excellent relations with regulatory entities of the city and state related to taxes and corporate aspects.

• Leader responsible for cross-functional strategy planning cycle
• Advice and define the strategic maps, management boards, KPI’s and targets of the operational groups of the SSC
• Responsible for leading the implementation of the control structure of the SSC, KPIs per area, and securing the quality of the information, achieving savings of 5% in expenses

• Generated savings of US $1.6MM of expenses, or 12%, aligning with the investment plan while promoting a controlled environment for the execution of operations in each country
• Leader of a team of high-performing managers and analysts that supports the business, designing and developing a business intelligence analytics area and an expense planning, forecasting and control area within a short period.

• Leader and administrator of Telefónica Telecom account
• Managed 1500+ employees, leading the customer service function, sales, claims, technical support and training
• Recognized as “Highly Commended” in the category of “Best Contact Center” by Contactcenterworld Organization in June 2009
• Responsible for the net sales of the account (income), COP$30.000 million annual sales, USD$15MM
• Developed new services that produced new income for the company of COP$2.000 million (USD $850K) or 8%.
• Recruited, trained, supervised, evaluated and mentored staff members.

• CFO of the Regional Customer Service area for Latin America, with a budget of USD$22 M
• Manager of the transactional products sales desk to corporate customers, with 4 traders and 1 relationship manager under my responsibility
• Revenue generated surpassed 107.5% of the annual goal, USD$6.5 million
• Improved financial forecasts by utilizing available data to create a new reporting model, which reduced mistakes and report time by 30% and 40%, respectively
• Implemented the Trade Customer Service to serve new clients across Latin-American.