Joaquin Olivera Calderon
Summary
Dynamic Intake Specialist with proven expertise at The Johnson Law Group in client communication and document management. Skilled in legal research and maintaining confidentiality, I excel in providing empathetic support while efficiently managing case information. Bilingual in English and Spanish, I enhance client interactions and streamline processes for optimal outcomes.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Intake Specialist
The Johnson Law Group
Houston
10.2025 - Current
- Conducted initial client interviews to gather essential case information.
- Assisted attorneys by organizing and reviewing legal documents for accuracy.
- Managed intake process using case management software for efficient tracking.
- Maintained confidentiality while handling sensitive client information securely.
- Scheduled appointments and follow-ups to ensure smooth client onboarding.
- Provided empathetic support to clients during initial consultations and inquiries.
- Answered and logged incoming inquiries via phone and email.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Maintained accurate records of all client interactions according to agency policies and procedures.
Bilingual CSR
Teleperformance
Lima
10.2024 - 07.2025
- Assisted customers in both English and Spanish with inquiries and concerns.
- Resolved customer complaints effectively using company guidelines.
- Documented customer interactions accurately in the database system.
- Work with other departments with the process medical claims
- Assist medical providers with information (membership information, claims, benefits, etc)
- Document secured information following HIPPA protocols.
- Utilized CRM software to track and manage customer requests efficiently.
- Handled high call volumes while maintaining quality service standards.
- Assisted customers in navigating company websites by providing step-by-step instructions in both Spanish and English.
Education
Master of Laws - Law
UPN "Universidad Privada Del Norte"
Lima, Peru 03.2026 - 03.2026
I. E. P Nuestra Señora Del Rosario
Lima, PeruSkills
- Legal research
- Document management
- Case analysis
- Client communication
- Software utilization
- Confidentiality practices
- Bilingual communication
- Records management
- Research and analysis
- Empathic communication
- Eligibility review
- Intake assessment
Languages
English
Advanced (C1)
C1
Spanish
Proficient (C2)
C2
Certification
- Interpreter Certfication.
- C1/C2 EF SET test certificate
Timeline
Master of Laws - Law
UPN "Universidad Privada Del Norte"
03.2026 - 03.2026
Intake Specialist
The Johnson Law Group
10.2025 - Current
Bilingual CSR
Teleperformance
10.2024 - 07.2025
I. E. P Nuestra Señora Del Rosario