Joaquin Manuel Caballero Flores
Lima,LMA
Summary
Customer Service Agent with a passion for excellence. Effective communicator with strong problem-solving and empathetic skills. My deep knowledge of products and services enables me to provide accurate answers. I maintain composure under pressure and adapt my approach to diverse situations. Achievements in query management, conflict resolution, and internal collaboration. Ready to elevate service standards and strengthen customer relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Specialist
Webhelp
10.2023 - Current
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
Customer Service Specialist
Teleperformance
10.2022 - 07.2023
- Received recognition from supervisors and colleagues for my ability to remain calm under pressure and address delicate situations with professionalism and empathy
- Successfully handled a variety of customer inquiries daily, demonstrating problem-solving skills and attention to detail to ensure a positive experience in each interaction
- Utilized my excellent verbal and written communication skills to explain policies, procedures, and products clearly and concisely, resulting in a deeper understanding by customers and increased brand confidence
- Participated in the implementation of a new query management system that optimized efficiency and reduced response time by 20%, enhancing overall customer satisfaction
- Regularly received recognition from supervisors and colleagues for my ability to remain calm under pressure and address delicate situations with professionalism and empathy
Education
Bachelor of Science - Communication And Graphic Design
Universidad Privada Del Norte
Lima, Perú01.2027
Cer - Certificate of Studies
Británico
Lima, LMA01.2023
Skills
- Good communication skills
- Problem Solving
- Empathy
- Patience
- Adaptability
- Illustrator
- Receiving support
- Call center experience
- Customer Data Confidentiality
- Inbound Call Management
- English and Spanish Fluency
- CRM system proficiency
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Intermediate
B1
Additional Information
While I currently possess a basic understanding of spoken Portuguese. I am proactively investing in my personal and professional development by dedicating time to acquire proficiency in the Portuguese language. I have set a goal to attain fluency within the next three months, recognizing the value of multilingual skills in today's globalized marketplace
Timeline
Customer Service Specialist
Webhelp
10.2023 - Current
Customer Service Specialist
Teleperformance
10.2022 - 07.2023
Bachelor of Science - Communication And Graphic Design
Universidad Privada Del Norte
Cer - Certificate of Studies
Británico
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