John Ticona Valentin
Lima
Summary
Developed exceptional communication and public speaking skills in high-energy, customer-focused environment. Proven ability to engage diverse groups and manage logistics seamlessly. Seeking to transition into new field, utilizing background in delivering enriching and memorable experiences.
Overview
14
14
years of professional experience
Work History
Tour Guide
Futurismo Group
04.2024 - Current
Tour guide and tour leader, responsible of the logistics and guiding tourists inside and outside the city of Lima and its surroundings.
Tour Guide
Exquisito Peru
04.2019 - Current
Responsible of culinary experiences for tourists in Lima and getting them to know about the attractions of the city and outskirts.
Transfer Guide
Condor Travel
08.2011 - Current
13 years of experience as a transfer guide in the travel industry and customer service.
Responsible for guiding groups in Lima and welcoming them to the city and solving their needs to provide an excellent memorable experience.
Sales Associate
Starboard Cruise Services Celebrity Cruises
10.2022 - 04.2024
Sales associate in charge of the liquor store in the giftshop of the cruise, also responsible for other merchandise in the shop department.
Customer Service Representative
Teleperformance
05.2020 - 07.2021
Customer service representative for Vrbo and Instacart.
Education
High School Diploma -
Cenfotur - Tour Guide
Barranco, Peru08-2014
High School Diploma -
Britanico - Advanced English
Pueblo Libre, Peru07-2011
High School Diploma -
Alliance Française - Advanced French
Alliance Française04-2009
High School Diploma -
Cenfotur - Aviation
Barranco, Peru10-2008
Skills
I have extensive customer service experience within tourism industry and I have managed itineraries for large groups and worked to tailor trips for guests This has resulted in numerous accolades and positive reviews for exceeding their expectations
I also have experience on the sale industry and I'm trained on different topics such as leather goods, fine jewelry, gems and different products and experiences
Timeline
Tour Guide
Futurismo Group
04.2024 - Current
Sales Associate
Starboard Cruise Services Celebrity Cruises
10.2022 - 04.2024
Customer Service Representative
Teleperformance
05.2020 - 07.2021
Tour Guide
Exquisito Peru
04.2019 - Current
Transfer Guide
Condor Travel
08.2011 - Current
High School Diploma -
Cenfotur - Tour Guide
High School Diploma -
Britanico - Advanced English
High School Diploma -
Alliance Française - Advanced French
High School Diploma -
Cenfotur - Aviation
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