JOHNNY OSCAR GÓMEZ CARPIO
Lima
Summary
Adept at conflict resolution and active listening, I significantly enhanced customer satisfaction at Teleperformance by resolving complex issues and implementing feedback. My proficiency in proofreading and inventory management at CREPIER - CLASS COMPLEMENTS streamlined operations. My approach combines professional demeanor with a focus on results, ensuring high-quality service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance
Lima
01.2022 - 05.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Reponedor
CREPIER - CLASS COMPLEMENTS
01.2015 - 02.2016
- Regularly checked inventory levels of existing stock to determine reorder needs.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Compared merchandise invoices to items actually received.
Education
Curso Auxiliar de Despacho Aduanero -
ADEX
Lima01.2019
SECUNDARIA -
Colegio Claretiano
Lima01.2012
Some College (No Degree) -
INSTITUTO SAN IGNACIO DE LOYOLA
LimaSkills
- Conflict Resolution
- Follow-up skills
- Proofreading
- Positive and professional
- Active Listening
- Team collaboration
- Calm demeanor
- Call center experience
- Problem-solving
Personal Information
- DNI: 72478594
- Date of Birth: 05/05/96
- Nationality: Peruano
- Marital Status: Soltero
References
Guillermo Acosta Rodríguez, Asociación Marítima del Perú, Gerente General, 995071370
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Service Representative
Teleperformance
01.2022 - 05.2024
Reponedor
CREPIER - CLASS COMPLEMENTS
01.2015 - 02.2016
Curso Auxiliar de Despacho Aduanero -
ADEX
SECUNDARIA -
Colegio Claretiano
Some College (No Degree) -
INSTITUTO SAN IGNACIO DE LOYOLA
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