JONATHAN RAUL AMBLODEGUI BLAS
LIMA
Summary
Knowledgeable with comprehensive background in managing casino floor operations and ensuring compliance with gaming regulations. Successfully led teams to maintain high standards of customer service and operational efficiency. Demonstrated ability to handle conflict resolution and implement effective training programs.
Casino professional with solid history in overseeing casino operations and maintaining secure and engaging gaming environment. Proven track record in team leadership and operational oversight, ensuring smooth daily functions and compliance with industry standards. Known for fostering collaborative team culture and adapting to dynamic environments.
Overview
13
13
years of professional experience
Work History
Casino Supervisor
Carnival Corporation Casino Division
03.2014 - 03.2025
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
- Oversaw accurate tracking of player activity to inform targeted marketing efforts and rewards programs.
- Reduced operational costs by implementing efficient scheduling practices and monitoring staff productivity.
- Improved revenue generation through effective management of table limits and game mixes.
- Facilitated communication between departments to ensure seamless coordination of guest services and amenities.
- Contributed to the ongoing refinement of gaming policies, procedures, and guidelines for enhanced efficiency.
- Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.
- Enhanced player experience by developing targeted promotions and events that drove repeat business.
- Maintained comprehensive knowledge of all casino games offered, serving as an expert resource for both staff members and guests.
- Maintained strict compliance with gaming regulations, reporting any discrepancies or violations immediately.
- Assisted in the development of marketing initiatives to attract new players and retain existing clientele.
- Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement.
- Developed strong rapport with VIP clients, offering personalized attention and fostering loyalty to the casino brand.
- Trained new staff members on casino policies, procedures, and game rules for improved performance.
- Monitored employee attendance records, managing schedule changes as needed to maintain optimal staffing levels.
- Assisted in budget planning processes by analyzing historical data on guest spending patterns within various gaming areas.
- Supported high-stakes gaming activities by supervising private salons, ensuring adherence to house rules while accommodating VIP needs appropriately.
- Collaborated with security personnel to maintain a safe and secure environment for guests and employees.
- Coordinated staff schedules, rotations and breaks.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Identified and removed players suspected of cheating in cards or other games.
- Interpreted and enforced rules for gameplay and betting limits.
- Helped market casino to target groups to bring in business and sustain continued profits.
Casino Dealer
Cirsa
05.2013 - 01.2014
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Exchanged legal currency for gambling chips and coin money.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Enforced game rules to maintain fair paly and avoid disputes.
Commercial Sales Representative
Bakels S.A.C
03.2012 - 10.2012
- Performed other duties to support goals and objectives of relationship management teams.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Built and maintained relationships with associates, customers and vendors.
- Improved overall sales performance by implementing targeted marketing campaigns based on customer segmentation data.
- Identified untapped markets by conducting thorough research, leading to successful expansion efforts.
- Contributed to company growth by identifying potential mergers and acquisitions, conducting due diligence, and facilitating negotiations.
- Optimized pricing structures by analyzing competitive landscape data and adjusting offerings accordingly.
Education
ENGLISH - ENGLISH
Universidad San Martin De Porres
02-2011
COMUNICATIONS - Ciencia de la Comunicacion
Universidad Tecnologica Del Peru
03-2010
Skills
- Customer service
- Conflict resolution
- Gaming operations
- Regulatory compliance
- Staff management
- Employee training
- Player engagement
- Budget management
- Data analysis
- Promotional campaign
- Risk management
- Time management
- Team management
- Gaming equipment maintenance
- Employee scheduling
- Promotions coordination
- Employee relations
- Casino game knowledge
- Gaming regulations
- Casino operations
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Team leadership
- Cash handling
- Decision-making
- Security procedures
- Employee supervision
- Professionalism
- Goal setting
- Adaptability
Nombre y contacto
Accomplishments
- Supervisión - Supervisé un equipo formado por tres miembros. Técnicos de maquinas , anfitriones , dealers.
- Conocimientos informáticos - Utilicé Microsoft Excel para la creación de hojas de cálculo de control de inventario de mesas.
- Elaboración de informes - Documenté los resultados finales de las ganancias o perdidas del día en el casino.
Timeline
Casino Supervisor
Carnival Corporation Casino Division
03.2014 - 03.2025
Casino Dealer
Cirsa
05.2013 - 01.2014
Commercial Sales Representative
Bakels S.A.C
03.2012 - 10.2012
ENGLISH - ENGLISH
Universidad San Martin De Porres
COMUNICATIONS - Ciencia de la Comunicacion
Universidad Tecnologica Del Peru
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