Jonathon Millard
Lima
Summary
Dynamic professional with a strong work ethic and expertise in hospitality service, honed at Colonial House Inn. Proven ability to enhance guest experiences through effective problem-solving and reservations management. Highly adaptable and committed to safety, ensuring seamless operations and exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ski Instructor
Copper Mountain
11.2016 - Current
- Assisted students in learning skiing techniques and safety protocols.
- Demonstrated proper equipment usage and maintenance to enhance student performance.
- Adapted instruction methods to accommodate various skill levels and learning styles. Develop lesson plans.
- Provided feedback to students on technique improvement for increased confidence.
- Instructed how to best navigate a ski resort, on the mountain trails and at the base villages.
- Caretaker for groups of children/families/adults in an extreme environment.
Hotel Concierge
Colonial House Inn
07.2019 - 08.2023
- Delivered exceptional customer service by anticipating guest needs and preferences.
- Coordinated transportation and reservations to enhance guest experiences.
- Managed guest inquiries and complaints, ensuring timely resolution and satisfaction.
- Streamlined check-in processes, improving overall efficiency for front desk operations.
- Led community engagement projects to strengthen hotel visibility and partnerships within the area.
- Conducted informative tours of the property for potential clients, showcasing unique features that set the hotel apart from competitors.
- Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations.
- Check in/check out of guests
- Preparation of breakfast for guests
- Laundry services
- Cleaning the rooms for new guests.
Warehouse Worker
Randy's Carpet
05.2015 - 10.2018
- Operated forklifts and pallet jacks to efficiently move inventory across warehouse.
- Coordinated shipping and receiving activities, ensuring accurate order fulfillment.
- Maintained organization of stock areas, improving accessibility and reducing retrieval time.
- Implemented safety protocols, resulting in a safer work environment for all staff.
- Delivery of new materials to job sites
- Tear out and disposal of old flooring materials and preparation of area for installation.
Guest Service Team Leader
University of Iowa Hospital and Clinics
08.2011 - 10.2016
- Delivered exceptional guest services, addressing inquiries and resolving issues efficiently.
- Coordinated reservations and transportation to different clinics within the hospital, ensuring seamless patient transportation.
- Trained new team members on concierge protocols and customer service standards.
- Oversaw daily operations of concierge desk, ensuring adherence to service excellence standards.
- Transportation of patients in hospital beds or wheelchairs.
Kitchen Staff Member and Line Worker
Panchero's Mexican Grill
06.2009 - 01.2011
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Cash register and face to face with customers.
- Prepare and serve food.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels and assisted in stock management procedures.
- Ensured compliance with health and safety regulations throughout kitchen operations.
Education
No Degree - Ski Instruction
PSIA Rocky Mountain Region
Colorado, USA01-2025
Certificate - English Language
TEFL.org
Online01-2020
Associate of Arts - Fire Science
Kirkwood Community College
Cedar Rapids, Iowa, USA05-2018
High School Diploma -
Iowa City High School
Iowa City, Iowa, USA05-2011
Skills
- Group instruction
- Safety management/ Injury prevention
- Hospitality service expertise
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Telephone etiquette
- Cash handling
- Reliable punctuality
- Reservations management
- Quick learner
- Attention to detail
- Fast-paced environment
Certification
PSIA:
Alpine level 1
Children's Specialist level 1
Freestyle level 1
Firefighter I certificate
HazMat certificate
TEFL certificate
Additional Information
Born June 14, 1993 in Iowa City, Iowa, USA
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Hotel Concierge
Colonial House Inn
07.2019 - 08.2023
Ski Instructor
Copper Mountain
11.2016 - Current
Warehouse Worker
Randy's Carpet
05.2015 - 10.2018
Guest Service Team Leader
University of Iowa Hospital and Clinics
08.2011 - 10.2016
Kitchen Staff Member and Line Worker
Panchero's Mexican Grill
06.2009 - 01.2011
No Degree - Ski Instruction
PSIA Rocky Mountain Region
Certificate - English Language
TEFL.org
Associate of Arts - Fire Science
Kirkwood Community College
High School Diploma -
Iowa City High School