Jorge Valverde
Lima
Summary
Results-driven professional with a strong focus on operational excellence and team leadership. Contributions at JN&W Painting led to significant improvements in efficiency and customer satisfaction. Utilized strategic planning and employee motivation skills to foster a culture of continuous improvement, resulting in notable performance enhancements. Approach combines analytical thinking with a genuine commitment to providing quality service, setting new standards in operations management.
Overview
4
4
years of professional experience
Work History
Manager of Operations
JN&W Painting
Greenwich, CT
01.2024 - 12.2024
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed cross-functional teams for successful project completion and timely delivery.
Manager on Duty
Floor & Decor
Port Chester, NY
01.2024 - 12.2024
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Meat and Produce
Walmart
Antioch, CA
07.2023 - 12.2023
- Supported the smooth operation of the store by assisting in other departments when necessary to meet customer needs effectively.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Restocked products based on available inventories and customer demands.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Listened to customer needs and desires to identify and recommend optimal products.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
Elderly Caregiver
Eduardo Manor
Concord, CA
06.2022 - 09.2023
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
Cashier
Wingstop
Pittsburg, CA
06.2021 - 06.2022
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate Of Business Administration - Business Administration And Management
Norwalk Community College
Norwalk, CTHigh School Diploma -
Greenwich High School
Greenwich, CT06.2023
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- Problem-solving
- Time management
- Safety procedures
- Analytical thinking
- Conflict resolution
- Employee training
- Task delegation
- Public speaking
- Documentation and reporting
- Project management
- Performance monitoring
- Workflow optimization
- Risk management
- Policy implementation
- Process improvement
- Logistics management
- Business process optimization
- Budget management
- Team leadership
- Staff management
- Operations management
- Schedule management
- Inventory control
- Delegation
- Employee motivation
- Process improvements
- Performance evaluations
- Staff development
- Revenue generation
- Customer retention
- Cost control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager of Operations
JN&W Painting
01.2024 - 12.2024
Manager on Duty
Floor & Decor
01.2024 - 12.2024
Meat and Produce
Walmart
07.2023 - 12.2023
Elderly Caregiver
Eduardo Manor
06.2022 - 09.2023
Cashier
Wingstop
06.2021 - 06.2022
Associate Of Business Administration - Business Administration And Management
Norwalk Community College
High School Diploma -
Greenwich High School