Summary
Overview
Work History
Education
Skills
Timeline
Generic

José Castro

Lima

Summary

Dynamic customer service professional with proven success at UHC, excelling in client relations and active listening. Recognized as a top performer at Teleperformance, adept at critical thinking and data entry. Committed to delivering exceptional service and solutions, ensuring customer satisfaction in diverse situations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

UHC
08.2024 - 10.2024

I was in the UHC team providing information to the insured about their coverage situation, and options in cases their medication wasn’t covered under the plan. We also assisted the clients in booking appointments and other situations of the sort.

Sales Associate

Teleperformance
03.2022 - 10.2022

I was one of the top performers within the Angie campaign. Some of the responsibilities were making sure I was equipped to handle any rebate situation and book the service required for each occasion. Services were an array of home services from a home cleaning, kitchen remodel, picking up debris or garbage, and everything in between.

Education

Bachelor - Music Performance

Berklee College of Music
Boston
09.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Sales

Timeline

Customer Service Representative

UHC
08.2024 - 10.2024

Sales Associate

Teleperformance
03.2022 - 10.2022

Bachelor - Music Performance

Berklee College of Music
José Castro