Summary
Overview
Work History
Education
Skills
Languages
Timeline
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José Antonio Mamani Carrillo

Lurin

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Services

Webhelp
04.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

I.E.E Jose Maria Eguren
Barranco

No Degree - English

Cultural Centre British
Santiago De Surco

No Degree - System Engineering

Universidad Tecnologica Del Peru
Villa El Salvador
07.2026

Skills

  • Staff Training
  • Customer Relations
  • Credit Card Payment Processing
  • Microsoft Word
  • Microsoft Excel
  • Account Management
  • Technical Support
  • CRM Software
  • Active Listening
  • Refund Processing
  • Customer Service

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Customer Services

Webhelp
04.2022 - Current

High School Diploma -

I.E.E Jose Maria Eguren

No Degree - English

Cultural Centre British

No Degree - System Engineering

Universidad Tecnologica Del Peru

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José Antonio Mamani Carrillo