José Antonio Mamani Carrillo
Lurin
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Services
Webhelp
04.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
I.E.E Jose Maria Eguren
BarrancoNo Degree - English
Cultural Centre British
Santiago De SurcoNo Degree - System Engineering
Universidad Tecnologica Del Peru
Villa El Salvador07.2026
Skills
- Staff Training
- Customer Relations
- Credit Card Payment Processing
- Microsoft Word
- Microsoft Excel
- Account Management
- Technical Support
- CRM Software
- Active Listening
- Refund Processing
- Customer Service
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Services
Webhelp
04.2022 - Current
High School Diploma -
I.E.E Jose Maria Eguren
No Degree - English
Cultural Centre British
No Degree - System Engineering
Universidad Tecnologica Del Peru
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