JOSE LUIS LOPEZ
Summary
Experienced customer service and logistics professional with a proven track record in handling customer inquiries and improving service delivery. Skilled in team coordination, problem-solving under pressure, and management of logistics and e-commerce operations. Fluent in Spanish and English, enhancing communication with diverse client bases. Proactive and results-oriented sales expert with a knack for establishing solid relationships with clients through professional ethics and kindness. Seeking growth opportunities in an environment that offers growth opportunities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Commercial Advisor /Sales Promoter
Artecola Peru SAC
03.2023 - 09.2024
- Managed customer inquiries and e-commerce operations, ensuring high-quality service and efficient processing of online sales, telephone sales, and scheduling visits to potential customers.
- Advice to the client on the company's products and services.
- Attention and response to calls, emails and messages from customers.
- Promotion of the company's products and services to increase sales.
Customer Service Advisor
Konecta Campaña CINTRA
10.2022 - 02.2023
- Provided comprehensive customer support, resolving product queries, demonstrating strong problem-solving skills
- Resolution of problems and complaints in a professional and efficient manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Advisor
Teleperformance CINCH Home Warranty Services.
05.2022 - 08.2022
- Answered customer calls answering their questions/inquiries about home goods insurance.
- Resolution of problems and complaints in a professional and efficient manner.
- Compliance with company procedures and service standards.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Customer Service Advisor
Konecta Campaña LATAM
02.2022 - 04.2022
- Update and generate reservations, payment of reservations, date and route changes, Generate flight tickets, help with payment platform queries, refunds and inquiries in general without neglecting the quality of the service provided
- Resolution of problems and complaints in a professional and efficient manner.
- Customer service by phone and email.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Supervisor Counselors. Customer Service Assistant
Banco de la Nación
10.2021 - 02.2022
- Coordinate with counselors to help customers with their questions regarding the bank's products.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Analysis of work performance to ensure compliance with responsibilities.
- Assignment of tasks and responsibilities to the personnel of the area in charge.
Inventory Coordinator, Assistant Logistics Admins
Gemological Institute of America
10.2007 - 06.2019
- Coordinate with inventory personnel regarding product shipping, assist in the preparation and packaging of shipping items.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Performed data entry and completed proper paperwork.
Logistics Administrator Assistant, Customer Service
The HomeDepoit
03.2008 - 03.2010
- Coordinated with inventory staff to ensure accurate product shipping and documentation, improving logistics operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prioritized tasks effectively during high-pressure situations, ensuring timely completion of critical projects and minimizing disruptions to daily operations.
- Maintained detailed records of shipments, tracking progress from order placement to final delivery.
Education
Administration.
Plaza College N.Y.C.
New York City 04.2005
Skills
- E-commerce management
- Inventory coordination
- Bilingual communication (Spanish/English)
- Time management
- Positive attitude
- Excellent customer support
- Data Entry
- Call center experience
- Microsoft Excel
Languages
Spanish
Native language
English
Proficient
C2
Certification
- English certificate.
- Customer Service Advisor Certification.
- Associate Certification in Occupational Studies.
References
- Ana Pizarro, Banco de la Nación, Lima, 950058938
- Juan Perales, Banco de la Nación, Lima, 949114264, jperales26@hotmail.com
- Antonio Erasmo, Banco de la Nación, 942949213, ocomas@bn.com.pe
- Nick Bryan Torres, Artecola Perú, 970759744, nick.torres@artecola.com.pe
nationality
Peruvian / US Citizen.
Timeline
Commercial Advisor /Sales Promoter
Artecola Peru SAC
03.2023 - 09.2024
Customer Service Advisor
Konecta Campaña CINTRA
10.2022 - 02.2023
Customer Service Advisor
Teleperformance CINCH Home Warranty Services.
05.2022 - 08.2022
Customer Service Advisor
Konecta Campaña LATAM
02.2022 - 04.2022
Supervisor Counselors. Customer Service Assistant
Banco de la Nación
10.2021 - 02.2022
Logistics Administrator Assistant, Customer Service
The HomeDepoit
03.2008 - 03.2010
Inventory Coordinator, Assistant Logistics Admins
Gemological Institute of America
10.2007 - 06.2019
- English certificate.
- Customer Service Advisor Certification.
- Associate Certification in Occupational Studies.
Administration.
Plaza College N.Y.C.
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