Jose Carlos Juarez
Lima,lima
Summary
Tech-savvy professional with advanced training and experience in business management and customer care. Customer-Centric and data driven individual that always delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
13
13
years of professional experience
Work History
Customer Success and Support Manager
Yalutec
Panama
06.2019 - Current
- Spearheaded the development of KPIs for post-sales tracking and management, effectively overseeing a portfolio exceeding $8 million in value.
- Oversaw the functionality of tools and products managed by Yalutec.
- Managed the maintenance and growth of accounts to meet organizational targets.
- Coordinated and administered support for stakeholders.
- Implemented tools to enhance organizational efficiency.
- Ensured the success of client projects through effective platform utilization.
- Successfully expanded the department's operations, leading to the management of a team of 20+ professionals
Production Manager
Bebidas y Procesos Industriales, S.A.
Coban
01.2017 - 12.2018
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Developed and implemented production schedules to ensure timely completion of projects.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Developed a 5-year growth plan for the plant and expansion of distribution routes within Alta Verapaz department.
Business Assistant
BAM
Guatemala
01.2011 - 11.2013
- Managed the end-to-end process of business loan disbursement from documentation receipt to funds release ranging from $20,000.00 to $800,000.00.
- Controlled the portfolio of active loans (Q100,000.00), achieving a 3% reduction in default accounts.
- Provided customer service during the disbursement process and managed loan follow-up.
Education
MBA -
Incae Business School
Alajuela, Costa Rica05-2016
BBA - Business Economics
Universidad Rafael Landivar
Guatemala, Guatemala01-2013
Skills
- Technical Support Understanding
- Client Retention
- Employee Development
- Customer Service
- Cross-Functional Collaboration
- Project Management
Languages
Spanish
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Affiliations
- Enjoy spending quality time with my family, including walking with my two dogs and playing with my daughter.
- Passionate about exploring new cultures through travel, fostering a global perspective and appreciation for diversity.
Timeline
Customer Success and Support Manager
Yalutec
06.2019 - Current
Production Manager
Bebidas y Procesos Industriales, S.A.
01.2017 - 12.2018
Business Assistant
BAM
01.2011 - 11.2013
MBA -
Incae Business School
BBA - Business Economics
Universidad Rafael Landivar
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