Joseph Fernandes
Lima
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr.Housekeeping Manager
Virgin Crusies
Miami Florida
12.2020 - Current
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Verified each completed room against standard plans to maintain consistency.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Practiced safe work habits and wore protective safety equipment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Housekeeper/ Asst. Housekeeping Manager
Royal Caribbean International
Miami Florida
05.2010 - 01.2019
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used cleaning chemicals following proper guidelines.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Maintained and organized cleaning supplies stock.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Communicated with maintenance team on damages to repair.
- Inspected furniture for damage or stains in between guest stays.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Housekeeper
NCL
Miami Florida
02.2005 - 03.2010
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used cleaning chemicals following proper guidelines.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and organized cleaning supplies stock.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Reported damage or theft of hotel property to management.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
Diploma - Hotel Management
IHM Mumbai
Mumbai02-2005
High School Diploma - Commerce
St. Joseph Jr. College
Mumbai02-2003
Skills
- Quality assurance and control
- Training and mentoring
- Quality improvements
- Customer service-focused
- Guest relations
- Budget administration
- Team building
- Document control
- Inter-department collaboration
- Supervisory skills
- Cost reduction strategies
- Task delegation
- Performance improvements
- Work prioritization
- Health and safety compliance
- Scheduling and planning
- Employee evaluations
- Supply inventory management
- Staff evaluations
Affiliations
- Travelling
Certification
- STCW Certified
VISA
- Valid C1D & B1/B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr.Housekeeping Manager
Virgin Crusies
12.2020 - Current
Housekeeper/ Asst. Housekeeping Manager
Royal Caribbean International
05.2010 - 01.2019
Housekeeper
NCL
02.2005 - 03.2010
Diploma - Hotel Management
IHM Mumbai
High School Diploma - Commerce
St. Joseph Jr. College
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