Juan Luis Delgado Frisancho
Arequipa
Summary
Skilled Sales Service Representative with a strong background in customer service and sales. Proficient in facilitating product knowledge sessions, managing customer inquiries, and swiftly resolving complaints to enhance client satisfaction. Known for effective communication skills, relationship-building abilities, and strategic problem-solving aptitude. increasing sales through personalized customer interaction strategies.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Emirates Dubai
Dubai, UAE
05.2024 - 10.2024
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Resolved guest complaints in a professional manner.
- Handled customer complaints professionally and efficiently.
- Encouraged customers to provide feedback on their stay experiences.
- Greeted walk-in and phone guests, determining interests and needs.
Sales Representative
Sierra Sur
Puno
01.2021 - 04.2024
- Serving as their primary point of contact for all inquiries and requests
- Implemented customer feedback mechanisms to gather insights and improve service offerings
- Managed key client accounts and nurtured relationships to drive repeat business
- Played a pivotal role in resolving customer inquiries and issues, ensuring a positive travel experience for all clients
Operations coordinator
La Casona Travel
Arequipa
03.2022 - 01.2024
- Led operational efforts to ensure seamless execution of travel itineraries, demonstrating meticulous attention to detail
- Worked closely with suppliers and vendors to negotiate contracts and secure competitive rates, optimizing cost-efficiency
Interpreter and Translator
Megonetwork
Arequipa
03.2019 - 12.2023
- Real-time interpreting to break language barriers in business
- Customer service and customer satisfaction, in medical and financial sectors
- Support the production of written and audiovisual contents
Translator
Mining convention
Arequipa
09.2020 - 09.2023
- Translator at (PERUMIN), mining convention
Guest Service Associate
pullmantur Cruises
05.2018 - 01.2019
- Provided flawless, upscale guest service experiences
- Analyzed customer feedback to drive continuous improvement
- Welcomed guests, escorted them to tables, and provided menus
- Managed customer interactions with travelers from diverse regions, including the USA and Europe
Education
Associate of Arts - Tourism and Hospitality management, Travel Management
Instituto del Sur
Arequipa, Arequipa12.2019
Skills
- Customer service
- Guest services
- Problem Solving
- Leadership
- Communication skills
- Pipeline Management
- Lead Generation
- Profitability Optimization
- Safety oversight
- Logistics Coordination
Languages
Spanish
First Language
Timeline
Guest Service Representative
Emirates Dubai
05.2024 - 10.2024
Operations coordinator
La Casona Travel
03.2022 - 01.2024
Sales Representative
Sierra Sur
01.2021 - 04.2024
Translator
Mining convention
09.2020 - 09.2023
Interpreter and Translator
Megonetwork
03.2019 - 12.2023
Guest Service Associate
pullmantur Cruises
05.2018 - 01.2019
Associate of Arts - Tourism and Hospitality management, Travel Management
Instituto del Sur
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